Job Description

JOB SUMMARY

Al Parsons Electronics Ltd. an established overhead door, security gate and Automatic door installing and servicing company in the Ottawa area is looking for experienced Commercial and Residential Technicians / installers.
We are looking for a successful candidate who will be responsible for troubleshooting door service calls and perform repairs along with scheduled maintenance on equipment based on customers demand. Successful Technician will promote our service and products in a professional manner and provide customer satisfaction when taking care of the customer.

EDUCATION AND/OR EXPERIENCE

A minimum of a high school diploma is required. Mechanical and/or Electrical skills are required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

· Perform schedule maintenance efficiently and effectively on overhead doors and related equipment, including dock leveling equipment. Automatic gates, entrance doors and automatic entrances
· Diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction.
· Work with dispatch team to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time
· Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner
· Communicate and work with the parts and sales departments to insure the customer’s needs are being met; immediately report any potential customer issues that need to be addressed and communicate positively and courteously with our customers
· Travel throughout coverage area during work day
· Drive safely and efficiently from point to point in service area
· Performs work in a variety of customer environments including exposure to elements and in-climate weather
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.