Established in 2000, Atlanta-based Parc Communities is a premier operator of upscale, full-service senior living communities. A leader in hospitality-enriched senior living, Parc Communities specializes in developing and operating high-end independent living, assisted living and memory care properties. Featuring prime settings, innovative designs and state-of-the-art lifestyle options, Parc Communities serves residents and their families with an abiding tradition of “ladies and gentlemen serving ladies and gentlemen.” This culture of service extends to our associates, making Parc Communities an employer of choice.
The Concierge is the initial contact and first impression at the community and has responsibility for assisting residents as needed about the property. The Concierge is a goodwill ambassador and must always present a cheerful, helpful attitude in his/her work with the public. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and incoming calls, taking and communicating messages. The Concierge has the knowledge to respond to community inquiries in a friendly and professional manner.

QUALIFICATIONS AND REQUIREMENTS:

• Strong computer skills to include Microsoft Office
• Excellent interpersonal, communication and customer service skills
• Exceptional ability to organize, prioritize and multi-task in an extremely dynamic environment
• Effective problem-solving skills and strong desire to help those who have questions and problems
• Ability to interact and build relationships with older adults
• Ability to convey a positive and professional image to residents, family members, visitors, and co-workers
• Knowledge of fire, safety, and infection control procedures

Tasks may include, but are not limited to the following:

• Staff the front desk, answer multi-lines telephone, responding to calls for assistance by residents, prospects and the general public and dealing as needed with various activities for the good of the residents.
• Assist in providing and coordinating services to residents, families, and guests including activities calls for trips
• Monitoring quality assurance in common areas such as public restrooms, game rooms, library, lobby, media room, laundry rooms, dining rooms, and other community areas
• Monitor emergency call system and fire panel
• Ensure safety of the residents and property by monitoring surveillance cameras, door alarms, life-safety systems, building alarms and investigating any unusual activity
• Complete daily check-in procedure
• Inform supervisor of any resident issues or concerns
• Assist residents and staff in solving problems
• Create and maintain an environment for residents, families, and guests that is customer friendly. Must respect and value the uniqueness of each individual
• Greet visitors in a friendly, courteous, and professional manner
• Support and assist the resident-centered activity programs
• Track and record data that is reflected on resident accounts (i.e., additional services, meals, etc.) Double check dates and amounts; make sure to turn in all ancillary slips and spreadsheets on the 25th of each month
• Night Shift responsible for security check of all door entrances, sorting and delivering daily newspaper orders, maintaining the lobby area when needed by sweeping and mopping