Overnight Customer Care

at  HFARM SpA

The “H-FARM Summer Academy” summer project offers a chance for children/youth ages 5 to 19 to have an immersive experience on digital and sports topics in English at Europe’s most innovative campus.
For the 2025 edition, we are looking for a new resource for the role of Overnight Customer Care. Ideal candidates are responsible for communicating with families, becoming their point of contact. They respond to inquiries, providing updates on participant well-being and ensuring that the experience is as positive and smooth as possible.

REQUISITES - HARD SKILL

• Excellent knowledge of the English language (C1-C2 level)
• Experience in education such as summer camps, au pairs, tutoring, after-school activities

REQUIREMENTS - SOFT SKILLS

• Management and mediation of interpersonal relationships
• Excellent communication and interpersonal skills
• Time management and organizational skills, able to work independently.
• Enjoy working in teams to build a positive and welcoming community.
• Empathy, patience, and ability to resolve problem situations in a calm and constructive manner

• Manage back office activities: preparing communications and taking care of family requests
• Take care of the relationship with families during the experience
• Know how to listen to families’ requests, identify the need and know how to provide the right support for the resolution of any difficulties
• Have direct contact with professional support figures in the management of activities (e.g., nursing staff, counselors, kitchen staff)