Overnight ECC Supervisor - $2,000 Sign-On Bonus at Bellevue Veterinary Emergency Specialty

Bellevue, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

42.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Problem Solving, Medical Care, Client Service, Training, Anesthesia, Diagnostics, Troubleshooting, Patient Monitoring, Emergency Procedures, Fear Free Techniques, Medical Record Keeping, Laboratory Testing, Medication Administration, Venipuncture, CPR

Industry

Veterinary Services

Description

Quality medicine starts with happy team members. We Love Pets and People. Bellevue Veterinary Emergency and Specialty Hospital was established with one goal in mind: to be there for pets and their people. We know emergency visits aren’t planned, and navigating specialty care can be overwhelming. We are looking for dedicated team members to join our growing team and help us implement people-centric processes to create an environment where pets receive world class care and pet parents receive clarity and compassion at every step in the process. At Bellevue Veterinary Emergency + Specialty, we work hard to deliver unparalleled care, experiences for our patients and clients. Providing fulfilling careers and enabling healthy work-life harmony aren’t talking points for us, they’re part of who we are. We listen to our staff to understand what matters most, and work to ensure everyone has the support they need to thrive. We believe learning is a life-long commitment. Building our team, we require leaders who take the initiative to grow—and we help them do just that. Our goal is to help people be the best version of themselves. Interested in learning a new skill? Pursuing another credential? We’re on your side, providing resources, training, and support to help you fulfill your goals. Responsibilities and Duties Technical Skills, Leadership, and Problem Solving: Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun. Provide professional, efficient, quality medical care and exceptional service to clients while maintaining maximum productivity. Ensure training is aligned with hospital protocols/policies and state regulations. Lead training session on clinical skills, emergency care, anesthesia, and diagnostics. Provide technical assistance and support to the veterinary team during emergency procedures. Act as a resource for troubleshooting complex cases, technician procedures, and equipment use. Ensure clinical competency technicians and assistants, providing hands-on training in areas such as anesthesia, patient monitoring, diagnostics, and emergency interventions. Oversee daily flow of ER and assign trained staff to cases to help make the day run smoothly with coordination with the ER doctor for the day. Enforce team member lunch breaks while keeping the flow of the ER moving. Ensure exemplary patient and client care is being provided. Maintain accurate records of team member skills lists, RECOVER and Fear Free certification, and online training to ensure all team members are participating and are being completed. Clearly communicate staffing shortages or callouts to team members. Provide ER training to both existing and new team members. Report training progress and performance outcomes to hospital leadership. Ensure established ER and ICU hospital protocols are being followed. Assist with de-escalation in the event of an upset client in the ER/ICU department. Restrain patients utilizing fear-free techniques. Create and maintain patient medical records and documentation. Obtain and prepare various samples including blood, urine, and fecal samples for diagnostic testing. Perform laboratory tests on samples using in-house IDEXX laboratory machines. Fill controlled and non-controlled prescriptions medications following Washington State laws. Administer medications in various routes following the Five Rights of Medication Administration. Instruct team members on various types of venipuncture such as intravenous catheters, central lines, sampling lines, and blood draws in the ER. Follow sedation and anesthesia protocols. Perform CPR following RECOVER guidelines. Perform advanced skills such as nasogastric tube, central line, nasal cannula and PICC line placement. Administer and monitor all transfusions. Perform ultrasound guided cystocentesis. Demonstrate critical thinking skills in a fast-paced ER environment. Monitor critical patients in an ER setting. Perform accurate medical math calculations of CRIs, injections, and medications. Ensure patient cleanliness. Maintain and monitor patient chest tubes and surgical drains. Maintain proper documentation using Cornerstone and Instinct. Monitor hospitalized patients for changes in vitals or mentation, notifying the DVM immediately. Enteral and parenteral medication administration. Support a practice environment that promotes collaboration and teamwork and ensure the delivery of quality, compassionate, effective, and efficient health care to pets. Comply with all practice policies, quality assurance guidelines, and standards of care. Assist in finding shift coverage if a callout occurs on shift. Communicate effectively with clinicians, hospital leadership, and staff. Assist department staff with daily, weekly, and monthly checklists. Assist with department inventory management. Collaborate with Technician Manager, ECC Supervisors, and ICU Supervisors. Adhere to all hospital protocols and policies. Assist in creating solutions to ER specific patient safety reports. Perform other duties or projects as requested by the Hospital Administrator and Medical Director. Eligible for overtime LVT shifts when authorized by the Hospital Administrator. Check your email daily, at the minimum at the start and end of your shift. Respond to important/critical messages promptly when on shift. Make call backs, answer messages from emails, phone calls, and CSRs. Log all communications in Cornerstone (verbal and written). Quality Assurance and Maintenance: Assist with implementing all ER standard operating procedures (SOPs) in cooperation with the ER/ICU Department Head and the hospital leadership team. Assist Hospital Administrator and Department Head in overseeing quality assurance and maintain related records according to established policies/procedures. Supervision and Support: Support in leadership skills will be provided by the Hospital Administrator. Attend regular meetings with the ER/ICU Department Head and service DVMs as well as leadership meetings, team meetings, ICU rounds, and other meetings as requested. In addition to the ER/ICU Department Head, provide day-to=day support for the team and facilitate/understand when escalation to the Hospital Administrator or others is necessary. Assist the ER/ICU Department Head, service doctors, and service staff with instruction of technical skills, safety protocols, and basic procedures to interns and externs. Liaise between the department and other hospital staff when needed. Where necessary (e.g. performance meeting, HR concerns) develop and maintain a written account of all conversations. Provide feedback and documentation to the Hospital Leadership Team. Assist with team member reviews and team member check-ins in conjunction with the Hospital Administrator as requested. Management of Staff: Provide feedback to Hospital Administrator and ER/ICU Department Head in relation to department staff. Participate in team member evaluations or performance discussions when requested by the Hospital Administrator. Assist service DVMs in the training of staff and implement SOPs. Communicate effectively with staff, doctors, and hospital leadership. Encourage positive, solution-based conversations and discourage negative unproductive talk amongst team members. Development: Maintain current knowledge and certification. Identify learning needs in self and initiate actions to address these education needs. Use resources available for learning. Depending upon certification agency, year of certification, and mandatory requirement, attend or complete continuing education activities to maintain certification. Teamwork and Performance Improvement: Take direction, follow verbal and written instructions, and understand that not all instructions are found in a SOP. Be flexible with changes to protocols and procedures as well as duty assignments. Demonstrate collaborative and respectful behavior. Collaborate with all team members to achieve goals. Contribute to a positive work environment. Exemplify core values and encourage all team members to do so. Demonstrate flexibility and willingness to change. Make appropriate decisions using sound judgement. Respect confidentiality of conversations and sensitive information shared within the leadership team and meetings. Respond appropriately in emergent situations that may arise in the hospital environment. Multitask and perform multiple duties accurately and efficiently. Be punctual to shifts and use downtime appropriately. Qualifications: Education: Associate degree from a two-year veterinary technology program with accreditation from the American Veterinary Medicine Association (AVMA) Professional Licenses/Certifications: Successful completion of the Veterinary Technician National Examination (administered by the American Association of Veterinary State Boards (AAVSB) when required by the state). Current Washington State Veterinary Technician License with credential in good standing required. Required to be RECOVER certified. Required to be Fear-Free certified. Knowledge, Skills and Abilities: Ability to handle and maintain sensitive and confidential information with discretion. Knowledge of veterinary hospital practices and procedures. Strong organizational and time management skills including managing multiple priorities. Strong attention to detail and high level of accuracy. Interact with a variety of clients and employees in a professional, caring, compassionate, and tactful manner. Knowledge of the generic and brand names, common uses, and side effects of drugs utilized in a veterinary practice. Knowledge of medical equipment and terminology. Basic proficiency with a variety of computer programs including Microsoft. Outlook, Word, Excel, and Practice Management software (PIMS). Basic written, verbal, and active listening communication skills with a customer oriented approach. Basic analytical, critical thinking, judgement, and problem-solving skills. Understanding of physiology and pharmacology to give appropriate patient care. Ability to work in a changing environment. Ability to communicate clearly and calmly in stressful situations. Schedule: 12-hour shifts 10-hour shifts Shift Differential: Monday-Friday differential between 7pm-7am: $1.50/hour Saturday and Sunday differential between 7am-7pm: $1.50/hour Saturday and Sunday differential between 7pm-7am: $3.00/hour Pay Range: $40-$42/hour (DOE)

Responsibilities

This role involves fostering a value-based culture, ensuring quality medical care and exceptional service, and leading training sessions on clinical skills, emergency care, anesthesia, and diagnostics for the veterinary team. The supervisor will also oversee the daily flow of the Emergency Room, assign trained staff to cases, and enforce protocols while ensuring exemplary patient and client care.