Overnight Emergency Care & Support Representative at Jobgether

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Response, Case Management, De-escalation, Customer Service, Interpersonal Communication, Administrative Support, Data Entry, Case Tracking, Remote Work Proficiency, Multicultural Communication, Decision Making, Empathy

Industry

Internet Marketplace Platforms

Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Overnight Emergency Care & Support Representative based in Canada. This role plays a vital part in supporting international students and host families during overnight hours, ensuring safety, stability, and continuity of care when urgent situations arise. You will be the first point of contact for after-hours emergencies, responding quickly and calmly to sensitive or high-pressure situations. The position combines crisis response, case management, and detailed administrative work in a fully remote environment. You will assess situations, de-escalate concerns, and coordinate appropriate next steps with internal teams and stakeholders. Strong communication, empathy, and decision-making skills are essential to ensure individuals feel supported at all times. The role requires independence, focus, and the ability to manage both urgent calls and structured documentation work during overnight shifts. It is ideal for someone who thrives in a mission-driven environment where operational support directly impacts student well-being. \n Accountabilities You will act as the primary overnight contact for incoming calls and urgent situations, responding promptly to emergencies involving students and host families. You will assess the nature and severity of incidents, provide immediate support, and escalate cases when necessary to ensure appropriate resolution. Manage and respond to after-hours emergencies, including crisis de-escalation and initial intervention Document incidents accurately and maintain detailed case notes and records in internal systems Coordinate with internal teams to escalate complex situations and ensure timely follow-up Review and process student and host-related documentation for completeness and accuracy Support placement activities, including matching students with host families for new or emergency placements Perform administrative tasks such as data entry, file management, scheduling support, and system updates Maintain operational continuity during overnight shifts, including weekends and holidays on a rotating schedule Requirements You bring strong interpersonal skills and the ability to remain composed in high-pressure situations, particularly when supporting individuals in distress. You are comfortable working independently in a remote overnight environment while managing both urgent communications and structured administrative tasks. 1+ year of customer service, client support, or similar experience in a fast-paced environment Strong verbal and written communication skills in English (French is an asset depending on region) Proven ability to de-escalate sensitive or emotionally charged situations with empathy and professionalism Comfortable working independently overnight with rotating shift schedules Strong organizational skills and attention to detail for accurate documentation and case tracking Proficiency with common digital tools (email, spreadsheets, databases, and case management systems) Experience in education, international programs, or multicultural environments is an asset Post-secondary education in a related field is preferred but not required Benefits Fully remote overnight position with structured shift rotation Competitive hourly compensation aligned with experience and regional factors Paid time off and eligibility for organizational benefits Opportunity to contribute to meaningful work supporting international students Training and onboarding provided for systems, processes, and escalation protocols Exposure to multicultural environments and global student support operations Stable full-time employment with consistent overnight scheduling \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

Act as the primary overnight contact for international students and host families to manage emergencies and crisis de-escalation. Perform administrative duties including case documentation, data entry, and coordinating student placements.