POSITION SUMMARY:

The Overnight Front Desk Agent is responsible for ensuring smooth hotel operations during the overnight shift. This role provides excellent guest service, handles check-ins and check-outs, manages reservations, and ensures the safety and security of the property while maintaining a welcoming environment for all guests.

QUALIFICATIONS:

• Previous hotel front desk or customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to work independently and remain alert during overnight hours.
• Proficiency with hotel property management systems (PMS) and basic computer skills.
• Excellent organizational and multitasking abilities.
• Professional appearance and demeanor.

• Greet and assist guests with check-in, check-out, and inquiries in a professional and courteous manner.
• Process reservations, cancellations, and modifications accurately.
• Answer phone calls and emails promptly, addressing guest needs and requests.
• Monitor hotel security and conduct regular property walks to ensure guest safety.
• Handle guest complaints and resolve issues with professionalism and discretion.
• Balance and audit daily transactions, including cash and credit card reconciliations.
• Maintain accurate records and prepare overnight reports for management.
• Assist with wake-up calls, and special requests as needed.
• Ensure the lobby and front desk area remain clean, organized, and welcoming.