Overnight Front Desk Associate - Luma at Action Property Management

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

21.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Access Control, Concierge Services, Activity Reporting, Phone Etiquette, Parcel Distribution, Problem Solving, Professional Appearance, Team Player, Judgment

Industry

Real Estate

Description

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action is seeking a full-time Front Desk Associate to join our Luma team in Los Angeles. Compensation: $20.00 - $21.00 Schedule: Saturday 2:30 pm - 11:00 pm Sunday - Wednesday 10:30 pm - 7:00 am What You’ll Do (Job Duties) Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. Maintain the appearance of the front desk area, lobby, and main elevators. Monitor lobby activity and maintain access control. Provide concierge services. Complete Daily Activity Report Answer and direct incoming phone calls. Receive and distribute resident parcels. Address resident and guest concerns and questions. Demonstrate a strong understanding of the association's governing documents. Who You Are (Skills/Experience) Must be over 18 years of age and successfully pass a pre-employment background check and drug screening. At least 1 year of customer service experience. Highschool Diploma/GED or equivalent Hospitality, luxury retail, or fine dining experience is preferred. Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor Upbeat and positive team player attitude Strong judgment and solutions-oriented Proactive customer service approach Why You’ll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact. Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. \n \n $20 - $21 an hour \n

Responsibilities

The associate will represent the company by delivering exceptional 5-star customer service, maintaining the appearance of the front desk and lobby areas, and monitoring lobby activity for access control. Duties also include providing concierge services, handling reports, answering calls, distributing parcels, and addressing resident concerns while understanding governing documents.