Overnight Front Office Receptionist/Security Officer - Residences at The Li at Aspen Skiing Company

Aspen, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

26.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Desk Operations, Security Procedures, Concierge Services, PBX Operation, Guest Services, Problem-solving, Critical-thinking, Attention to detail, Active listening, Interpersonal skills, Emergency response, Communication, Time management, Customer experience

Industry

Hospitality

Description

Company Description Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America’s most famous mountain town. The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view. For more information, visit https://www.thelittlenell.com/residences or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description Position Summary The Overnight Front Office Receptionist perform daily audit and overnight responsibilities according to the daily audit/overnight Residences at The Little Nell front desk checklist and complete tasks in a timely manner as well as protects the welfare of hotel guests and employees, as well as company assets. This is a dual position for Overnight Front Office Receptionist and Security Officer which works under limited supervision and is highly autonomous. This position reports to the Front Office Manager. Job Posting Deadline Applications for this position will be accepted until May 10, 2026. Essential Job Functions/Key Job Responsibilities • Act as Overnight Front Desk Receptionist, Concierge and PBX Operator during this shift. • Assist with guest requests and any guest services. • Prepare next day arrivals to include keys, itineraries and registration cards • Post nightly rates • Post movie charges • Post overnight parking charges • Check wake up call sheet from PBX. Verify all wake up calls have been set on the Wakeup call clock. Continue to record wake up calls throughout evening. • Make wake up calls that are for the night shift. • Prepare the next day daily report • Post daily arrivals on the informational board. • Be completely familiar with all emergency procedures; act responsibly and in accordance with policies and procedures in the event of an emergency • Other duties as assigned Qualifications Education & Experience Requirements • Must be at least 18 years of age • High School Diploma or high school equivalent preferred • 1 year of customer/ guest experience preferred Knowledge, Skills & Abilities • Basic industry terminology • Familiar with hotel fire and safety procedures, assisting in emergency and security procedures as directed by management • Knowledge of company policies and procedures • Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly • Strong attention to detail • Active listening and interpersonal skills to personalize the guest experience • Ability to act professional in a fast-paced environment • Ability to understand written and verbal English • Ability to work independently with minimal supervision • Ability to work effectively in team settings, contributing positively to group dynamics • Ability to demonstrate expertise in the technical aspect of the job • Comply with all policies and procedures for the Front Desk department • Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand Additional Information Work Environment & Physical Demands • Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required • Regularly work indoors with no adverse conditions • Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. • Health, Dental and Vision Insurance Programs • Flexible Spending Account Programs • Life Insurance Programs • Paid Time Off Programs • Paid Leave Programs • 401(k) Savings Plan • Employee Ski Pass and Dependent Ski Passes • Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks Aspen One participates in E-Verify. E-Verify & Right to Work Poster Job Location: Residences at The Little Nell Aspen Budgeted Pay Rate: $26.00 Job category: Residences at The Little Nell Season: Year Round Job Classification: Full-Time Regular Compensation: USD 26.00 - USD 26.00 - hourly

Responsibilities

Perform overnight front desk, concierge, and PBX duties while ensuring the safety and security of guests and company assets. Manage guest arrivals, process nightly charges, and handle emergency procedures according to established protocols.