Overnight Guest Experience Manager at Civana Wellness Resort & Spa

Carefree, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Requests, Issue Resolution, Night Audit Checklists, Posting Room Charges, Account Verification, Revenue Tracking, Reporting, Check In, Check Out, Reservations, Transportation Arrangement, Hospitality, Health & Wellness

Industry

Leisure;Travel & Tourism

Description

Job Description CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return. ACCOLADES • 2026 Newsweek’s World’s Most Extraordinary Spas • 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat • 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa • 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort • 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US • 2025, 2024, 2023 TripAdvisor Traveler's Choice Award • 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US • 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose • 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge • 2024, 2023, 2022 OpenTable Diners' Choice Award • 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World • 2023 Men’s Health Travel Awards - Top Relaxation Destination • AAA Four Diamond Rating • AAA Inspector’s Best of Housekeeping Award WHY YOU’LL LOVE WORKING AT CIVANA • Affordable health insurance starting the 1st of the month following hire date • Complimentary shift meal • Complimentary access to wellness classes & programming • Generous Team Member & Friends & Family Resort rates and discounts • 401K Retirement Plan with Matching • Sign on bonus of $1000 IDEAL CANDIDATES We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. This is an on-site overnight salary position. As the Overnight Guest Experience Manager you will be responsible for: * Respond to all guest requests, offer solutions and solve issues during the night shift. * Complete all assigned tasks on night audit checklists * Post room charges, taxes and service charges to guest accounts nightly. * Process guest charge purchase transactions not posted by Guest Experience Guides * Transfer charges and deposits to master accounts * Verify all account postings and balances * Monitor the current status of coupon, discount or other promotional programs ensuring all market segments are accurate nightly * Track room revenue, occupancy percentages and other statistics * Prepare a summary of cash, check and credit card activities * Summarize and print necessary reports of operations for managers * Perform check in and check out procedures * Assist with guest requests, deliveries and luggage help as necessary * Check guests in and out of their rooms * Make recommendations for activities and restaurants * Take reservations on the phone * Arrange transportation for guests QUALIFICATIONS * One to two years’ experience as an Assistant Front Office Manager or similar * Previous hotel/resort experience preferred * Willing and able to work all shifts including weekends/holidays * Must have reliable transportation * Be able to work in a standing position for long periods of time * Knowledge/passion in Health & Wellness

Responsibilities

The Overnight Guest Experience Manager will be responsible for responding to all guest requests, solving issues during the night shift, and completing required night audit checklists, including posting charges and verifying account balances. This role also involves performing check-in/check-out procedures, assisting guests, and summarizing operational reports for management.