St. Johns
650 Topsail Road, St. Johns, NL A1E 2E2, Canada
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

SKILLS & QUALIFICATIONS:

• Must be 18 years of age or older; high school diploma/GED equivalent required.
• One year of customer service experience, preferably in a similar gym or retail environment.
• Current CPR Certification preferred.
• Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
• Solid supervisory, diplomacy and listening skills.
• Strong customer service and problem resolution skills.
• Proven ability to handle multiple tasks and differing priorities in a constantly changing and demanding environment using excellent organizational, communication, and scheduling skills.
• Ability to work independently as well as part of a team.
• Ability to work a flexible schedule including nights, weekends and the occasional day shift.
• Hard working, enthusiastic, energetic, and a passion for health and fitness!

• Lead by example with involvement in all member services and related activities: o Maintain a welcoming atmosphere for all members, prospective members and guests, and ensure staff follows superior customer service guidelines. o Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome! o Answer phones in a friendly manner and assist callers with a variety of questions. o Check members into the system, provide tours and sign up new members, log amenities and communicate updates or events to members and guests. o Facilitate all member requests and help to resolve any member issues and questions. o Ensure member first impressions are to expectation inclusive of the lobby, front desk and retail. o Ensure staff is providing exceptional customer service at all times.
• Providing Member Service Representatives leadership: o Assist in training and developing a high performing staff consisting of Member Service Representatives working overnight. o Assist in supervising staff to ensure that all shifts are regularly covered. o Partner with Club Management to resolve employee issues or concerns. o Work with club and property management teams and to ensure safety and security of the building. o Execute new initiatives and communicate all relevant directives and tasks. o Provide backup support as needed for any employee who is absent for overnight shift.
• Overseeing cleanliness of the club: o Keep the front desk area and lobby clean and orderly. o Oversee all deep cleaning of club nightly inclusive of both locker rooms, under equipment and off-stage areas. o Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights.
• Complete all administrative responsibilities: o Order supplies using the specific budget based on club requirements. o Track various statistics and reports on a weekly, monthly, and annual basis. o Conduct signage audits from promotional signage to club signage. o Responsible for nightly register closeout and preparing deposit for Club Manager. o Clear outstanding memberships, billing issues and membership issues. o Conduct detailed walk of club to enter or update all issues into tracking system inclusive of equipment, facilities, and IT. o Complete quarterly inventory. o Thorough communication to the day shift to ensure an effective handoff of progress and awareness of facility or member escalations that happened overnight. o Other duties as assigned based on club needs.