Overnight Manager - Best Westerner Gateway, Orlando, FL at Hotel Equities

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

52000.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Overnight Operations, Daily Audit, Revenue Reconciliation, Guest Relations, Emergency Response, Supervisory Leadership, Opera PMS, Oracle, GXP, Kipsu, Communication, Problem Solving, Staff Training, Time Management, Computational Ability, Conflict Resolution

Industry

Hospitality

Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Overnight Supervisor for Postcard Cabins PROPERTY in CITY & STATE. Job Purpose: * Supervising and overseeing the overnight operations of multiple Outpost locations from a single primary Outpost property * Process daily audit procedure and pull daily audit reports * Audit and reconcile all revenue postings within Opera * Respond promptly to any property emergency situations, contacting Assistant General Manager and General Manager as appropriately needed * Validate guest check-in & check out reservations, verifying all arrivals * Respond to inquiries from guests in a timely manner via Oracle, GXP, KIPSU, third-party booking platforms, and phone calls from our dedicated Bookings Line * Maintain the Postcard Cabins brand voice through all guest communication * Respond to ALL guest tickets in a timely manner for supervising Outposts * Develop and maintain positive working relationships with others; support team members to reach common goals; listen and respond appropriately to the concerns of other employees Qualifications and Requirements: * Education: High school diploma or G.E.D. equivalent required * Related Work Experience: Hotel, Food Service Management, Retail etc. * Supervisory Experience: 1-3 Years preferred This job requires the ability to perform the following: * Must be able to read and write to facilitate the communication process. * Must be self-directed. There is minimal direct supervision. * Requires good communication skills, both verbal and written. * Must possess basic computational ability. * Ability to spend extended lengths of time viewing a computer screen. * Must be able to lift up to 30 lbs regularly. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity. Other: * Being passionate about people and service. * Strong communication skills are essential when interacting with guests and employees. * Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. * Problem-solving, reasoning, motivating, and training abilities are often used. * Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: * Team Driven and Values Based Culture * Medical/Dental/Vision * Vacation & Holiday Pay * Same-day pay available * Employee Assistance Program * Career Growth Opportunities/ Manager Training Program * Reduced Room Rates throughout the portfolio * Third Party Perks (Movie Tickets, Attractions, Other) * Matching 401(k) * Employee discounts * Flexible spending account * Life insurance * Parental leave * Referral program

Responsibilities

Oversee overnight operations across multiple Outpost locations, including processing daily audits and reconciling revenue in Opera. Manage guest inquiries and emergency situations while maintaining brand voice and supporting team goals.