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Overnight Manager at Triumph Hotels
New York, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Front Office Management, Night Audit, Guest Relations, Leadership, Problem Solving, Communication, Hotel PMS, Multitasking, Organizational Skills, Emergency Management

Industry

Hospitality

Description
Frederick Hotel, Member of Triumph Hotels is seeking an experienced Overnight Manager to join the team. We are seeking a professional, service-driven, and detail-oriented Overnight Front Office Manager to oversee overnight hotel operations and ensure an exceptional guest experience during overnight hours. This position is responsible for managing the Front Desk team, handling guest relations, overseeing night audit operations, and ensuring the safety and security of the hotel overnight. Responsibilities: Ensure smooth check-in and check-out procedures Handle guest concerns, complaints, and emergency situations professionally Complete night audit procedures and daily reporting accurately Monitor room inventory, reservations, and guest requests Ensure compliance with hotel policies, procedures, and brand standards Coordinate with housekeeping, engineering, and security teams as needed Conduct overnight property walks and ensure guest safety Prepare operational reports for senior management Qualifications Minimum 2 years of hotel front office supervisory or management experience Prior overnight or night audit experience preferred Strong leadership and problem-solving skills Excellent communication and guest service abilities Knowledge of hotel PMS systems preferred Ability to work overnight shifts, weekends, and holidays Professional appearance and demeanor Strong organizational and multitasking skills
Responsibilities
Oversee overnight hotel operations, including managing the front desk team and ensuring an exceptional guest experience. Responsible for night audit procedures, daily reporting, and maintaining the safety and security of the property.