At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is seeking an Operations Manager for our Overnights team with a passion for leadership and to support our Membership Services Representatives (MSRs). Our Membership Services team is made up of dedicated professionals who are passionate about helping our member community and skilled at uncovering the root causes of member issues.
This leadership role supports our Membership Services teams in Ireland and the U.S., who handle inquiries related to the app, hardware, data insights, and membership or billing issues. We’re seeking a highly motivated leader with a passion for delivering exceptional member experiences and inspiring others to do the same. The ideal candidate will bring a strong coaching mindset, a proven ability to develop high-performing teams, and a drive to lead with empathy and accountability.
Reporting to the Senior Operations Manager, you will lead and support a team within Operations, ensuring service delivery targets are met while providing first-class support to our members.
This is a hybrid role meaning 1 scheduled day per week will be remote and the remaining scheduled days based in our Limerick office in Ireland.

QUALIFICATIONS:

• 3+ years of proven experience as an Operations Manager in a contact centre environment with proven leadership and a track record of delivering results
• Experience working overnight shifts & managing a remote team in a previous role is preferred but not mandatory
• Passion for leading and coaching others
• Excellent written and oral communication skills
• Positive attitude and high energy performer
• Ability to thrive in a dynamic, fast-paced environment
• Ability to leverage multiple applications and tools
• You can develop actionable insights from complex data & have experience with data analysis, data manipulation, and are highly proficient in Excel/Sheets
• Ability to set strategy for the organisation, and follow through on tactical execution
• Strong planning and organisational skills, with the ability to work under pressure, remain calm, communicate and to prioritise workload to meet deadlines
• Proven track record of analysing information, troubleshooting problems, and resolving issues as needed
• Must be eligible to live and work in Ireland
• Must be available to work at our Limerick office (1 day a week remote)
  Interested in the role but don’t meet every qualification? We encourage you to apply! At WHOOP, we believe there’s more to a candidate than what’s on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we welcome all applicants.
  WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please refer the Job description for details