OVERNIGHT ROYAL SERVICE AGENT

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus
• Your team and working environment:
  Austin’s hottest luxury property, Fairmont Austin, offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States

• Assist with all external and internal calls either by redirecting calls or assisting the caller
• Assist and distribute all SMS messages, emails, and voice messages for internal and external guests
• Take ownership of guests’ requests/concerns and ensuring follow up according to the hotel’s standards
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, promotions, and special events
• Maintain and monitor the “Royal Service” and other software systems
• Be central communication for all of the hotel’s emergency procedures
• Other duties as assigned