Position Title: Overnight Safety Specialist
Employment Status: Part-Time, Hourly
Direct Supervisor: Director of Franklin Shelter
Location: Franklin Shelter, Bend, OR
Vision & Mission of Shepherd’s House Navigation Services
The Franklin Shelter exists to transform pain, fear, and brokenness into safety, love, and belonging. We seek to create safe, welcoming, and inclusive environments that meet basic needs, allow for rest, promote health, support relationships, and highlight pathways to restoration as people work together toward personal well-being and a sustainable livelihood.
Summary of Program
The Franklin Shelter supports unhoused community members in Central Oregon by helping them identify and acquire the necessary documentation, resources, support, and self-sufficiency to procure and maintain housing. We also connect individuals with job training, employment opportunities, and assistance with mental/physical health needs. The Center provides 100 beds for overnight use and supports up to 60 participants in its day-use area.
Summary of Position
The Overnight Safety Specialist will protect and enhance the safety, security, and integrity of our Franklin Shelter, specifically focusing on its overnight participants. Under the supervision of the Associate Director and Director, this role involves providing overnight services to shelter guests, maintaining overnight watch and patrols around the shelter property and neighborhood, addressing safety concerns, and collaborating with relevant personnel to manage security issues.
The Overnight Safety Specialists will perform their duties and responsibilities to care for the needs of our guests, enhance the fulfillment of our mission, collaborate well with all community partners and neighbors, and provide a safe and healing environment for everyone at Franklin Shelter.
Essential Duties and Responsibilities
1. Intake and Registration: Perform overnight intake and First Stay Registration, ensuring thorough, accurate, and welcoming service. Collaborate with SHM leadership to achieve accurate data entry into the HMIS system.
2. Safety and Security: Ensure the safety and security of The Franklin Shelter guests and property by standing watch, patrolling, engaging individuals with safety concerns, and alerting appropriate personnel or law enforcement as necessary.
3. Engagement: Approach individuals with a kind and curious posture to identify and address safety concerns, prioritizing de-escalation and trauma-informed engagement.
4. Conduct Guidance: Guide participants in safe, responsible conduct according to Relational Agreements, Good Neighbor Agreements, the Points of Cooperation, and other relevant guidelines.
5. Ancillary Services: Provide additional services such as meals, hygiene supplies, and first aid to meet guest needs.
6. Facility Maintenance: Maintain cleanliness and orderliness in all areas of The Franklin Shelter, especially in the dorm, bedding storage, and food service areas.
7. Team Participation: Participate in team meetings and training.
8. Community Relations: Collaborate with the team to protect and enhance relationships with community neighbors and maintain the cleanliness and orderliness of the surrounding neighborhood.
9. Other Duties: Fulfill any other relevant duties, tasks, and responsibilities as communicated by the Associate Director, Director, and Director of Operations.
Work Conditions
· Physical Activity: Regularly moving around the facility, standing, and engaging with participants and team members.
· The candidate should be capable of engaging in physical activity as needed to ensure safety and security.
· Interpersonal Interaction: Engaging with participants and staff, often requiring de-escalation skills and trauma-informed approaches.
· Emotional Resilience: Maintaining a calm demeanor in high-stress situations.
· Environment: Exposure to outdoor elements during patrols and potentially odorous environments due to guests’ circumstances.
Personal/Character Attributes
The Overnight Safety Specialist will demonstrate and exemplify:
· Desire to build relationships by living openly, honestly, and authentically.
· Desire to invest in and empower co-workers through trusting and loving relationships.
· Desire and ability to be attentive to, care for, and serve the needs of guests, based on services provided by The Lighthouse.
· Desire and ability to lead and collaborate with colleagues, volunteers, donors, and others.
Qualifications
· High school diploma or equivalent; additional education or training in social services, security, or a related field is a plus.
· Previous experience in a similar role, preferably in a shelter or social service setting.
· Strong interpersonal skills and the ability to engage with a diverse community.
· Familiarity with trauma-informed care and de-escalation techniques.
· Reliable, punctual, and able to work independently and as part of a team.
· Basic computer skills, including proficiency in Microsoft Office and data entry.
Job Type: Part-time
Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Professional development assistance

People with a criminal record are encouraged to apply
Work Location: In perso

Please refer the Job description for details