Overnight Supervisor Postcard Cabins Big Bear Running Springs CA at Hotel Equities

Running Springs, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

20.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Audit Procedures, Revenue Reconciliation, Emergency Response, Guest Check-in, Guest Check-out, Guest Communication, Problem-Solving, Teamwork, Verbal Communication, Written Communication, Computational Ability, Scheduling Flexibility, Brand Voice Maintenance, Ticket Response

Industry

Hospitality

Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Overnight Supervisor for Postcard Cabins Big Bear in Running Springs, CA. The pay rate for this position is $20 per hour, based on qualifications and experience. Job Purpose: * Supervising and overseeing the overnight operations of multiple Outpost locations from a single primary Outpost property * Process daily audit procedure and pull daily audit reports * Audit and reconcile all revenue postings within Opera * Respond promptly to any property emergency situations, contacting Assistant General Manager and General Manager as appropriately needed * Validate guest check-in & check out reservations, verifying all arrivals * Respond to inquiries from guests in a timely manner via Oracle, GXP, KIPSU, third-party booking platforms, and phone calls from our dedicated Bookings Line * Maintain the Postcard Cabins brand voice through all guest communication * Respond to ALL guest tickets in a timely manner for supervising Outposts * Develop and maintain positive working relationships with others; support team members to reach common goals; listen and respond appropriately to the concerns of other employees Qualifications and Requirements: * Education: High school diploma or G.E.D. equivalent required * Related Work Experience: Hotel, Food Service Management, Retail etc. * Supervisory Experience: 1-3 Years preferred This job requires the ability to perform the following: * Must be able to read and write to facilitate the communication process. * Must be self-directed. There is minimal direct supervision. * Requires good communication skills, both verbal and written. * Must possess basic computational ability. * Ability to spend extended lengths of time viewing a computer screen. * Must be able to lift up to 30 lbs regularly. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity. Other: * Being passionate about people and service. * Strong communication skills are essential when interacting with guests and employees. * Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. * Problem-solving, reasoning, motivating, and training abilities are often used. * Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: * Team Driven and Values Based Culture * Paid sick leave * Same-day pay available * Employee Assistance Program * Career Growth Opportunities/ Manager Training Program * Reduced Room Rates throughout the portfolio * Third Party Perks (Movie Tickets, Attractions, Other) * 401(k) * Employee assistance program * Employee discount * Flexible schedule * Flexible spending account * Life insurance * Parental leave * Referral program

Responsibilities

The Overnight Supervisor is responsible for overseeing and managing all overnight operations across multiple Outpost locations from the primary property, which includes processing daily audits and reconciling all revenue postings within the Opera system. This role also requires promptly responding to guest inquiries and property emergencies while maintaining brand voice standards.