OVERSEAS PRODUCT MANAGER

Location: Borehamwood / Hybrid
Contract: Permanent - Full Time – 37.5 hours per week
Salary: Dependant on Experience
Job Benefits: 33 Days Holiday inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses

ABOUT THE ROLE:

Can you design exceptional holiday experiences? Do you have amazing guest experiences at the heart of what you do? If so, we want to put your talents to good use.
You will be responsible for creating products that will provide inspirational, active and outdoor holidays for HF Holidays customers, now and for the future. Lead in developing and improving our off-peak range of holidays, taking the company forward to meet the needs of a new customer base. Aswell as improving and monitoring our existing holidays.

KEY DUTIES & RESPONSIBILITIES:

• Product Development: Research, design, and refine small group walking itineraries in Europe and worldwide.
• Portfolio Management: Work with Head of Overseas Product to maintain a compelling product mix across key destinations, identifying gaps and opportunities.
• Supplier & Partner Liaison: Manage relationships with local suppliers, and destination management companies.
• Negotiation: It’s important that we are competitive, and so negotiating the best product for the best price is key.
• Quality Assurance: Monitor trip performance and customer feedback; drive improvements in experience.
• Market & Competitor Analysis: Stay informed about trends, customer preferences, and competitor offerings.
• Commercial Performance: Develop competitively priced trips working alongside the commercial team to monitor trip profitability to enable us to achieve profit and revenue targets.
• Collaboration: Work with marketing and sales to create compelling content, and with operations to ensure seamless delivery.
• Sustainability & Responsibility: Ensure all product development aligns with our responsible travel ethos.
• Risk Management: Ensure that trips are all safety compliant and drive improvements where needed.
• Customer satisfaction: Work closely with our operations team to ensure that our leaders deliver a customer experience that exceeds expectations.