The role is to ensure that overseas visitors are assessed for eligibility for NHS treatment against the DHSC criteria. Where not eligible overseas visitors attending WWL including Wrightington Hospital, the Royal Albert Edward Infirmary, Leigh Infirmary, Boston House and Thomas Linacre Centre are charged appropriately for the services they receive. The post holder undertakes the core tasks involved and supports the development of plans, policies and process changes within this service.
Conduct 1:1 interviews (either face-to-face, virtual or using translation services) with overseas visitors to analyse the situation and assess eligibility for free NHS treatment, securing the necessary documentary evidence and recording the key points discussed and conclusions reached.
Assess patients against eligibility criteria and discuss complex cases with the Overseas Visitors/Private Patient Officer, Directorate Manager or other senior manager as appropriate e.g. Trust solicitor.
Show appropriate sensitivity in dealing with patients and their relatives in difficult circumstances.
Coordinate arrangements for billing overseas patients for diagnostic tests, procedures etc.
In cases where immediate necessary treatment is declined, obtain written justification from the clinical staff concerned.
Monitor patient episodes of care to ensure that invoices are raised regularly and reflect the overall care package.
Ensure the timely collection of Undertaking to Pay forms
Liaise with the UK Border Agency and Home Office regarding the residency status of patients.
Support the Overseas Visitors/Private Patient Officer respond to responses to Freedom of Information requests and the development of Patient Information Leaflets.
Use various IT systems as required and input required data accurately e.g. Oracle, Patient Centre, HIS, Healhcode, MESH, local overseas visitors spreadsheet.
Plan own workload to ensure effective prioritisation
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Have full knowledge and understanding of the complex DHSC Guidance on Implementing the Overseas Visitor Charging regulations
Utilise the DHSC portal for advice and guidance as required
Timely submission of overseas patient activity to the DWP Overseas patient portal (EHIP)
To deputise for the Overseas Visitors/ Private Patient Officer on attendance at meetings including regional/national Overseas Manager Meetings and feedback to Trust representatives as requested by the Overseas Visitors/Private Patient Officer
Deal with queries from clinical and corporate teams, as well as external agencies, over the phone, by email and in person in a calm and polite manner and in accordance with Trust policy.
Maintenance of patient records and preparation of clinic/admission notes where necessary
Maintain appropriate records for audit purpose

Please refer the Job description for details