Owner Relations/Administrative Assistant

at  The Sutton Place Hotels

Proud to be 100% Canadian-owned, Northland Properties’ are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
We are seeking a dedicated and detail-oriented Owner Relations/Admin Assistant to handle owner relations at Revelstoke Mountain Resort. The ideal candidate will possess strong organizational skills and a commitment to providing exceptional customer service. This role requires effective communication, attention to detail, ability to remain composed and the ability to manage multiple tasks efficiently.

Job Duties

• Manage property operations, including Owner relations, maintenance requests.
• Oversee the upcoming renovation of owner units and liaise with owners, hotel and head office.
• Communication with owners of Monashee Estates and Mackenzie Landing.
• Maintain accurate records of property maintenance activities.
• Coordinate with vendors for property repairs and maintenance while ensuring quality service delivery.
• Conduct regular property inspections to ensure compliance with safety standards and address any issues promptly.
• Respond to Owner inquiries and concerns in a timely manner, demonstrating excellent customer service skills.
• Utilize office management skills to maintain organized files and documentation related to property management activities.
• Implement effective phone etiquette when communicating with owners, guests, vendors, and team members.
• Administrative and accounting duties.

Requirements

• Proven experience in a Hotel and/or Residential building or similar role in office or customer service settings.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in using phone systems for effective communication.
• Experience with proofreading documents for accuracy and clarity.
• Familiarity with file management systems to maintain organized records.
• Excellent customer service skills with a focus on tenant satisfaction.
• Ability to work independently as well as collaboratively within a team environment.
• Knowledge of Opera - PMS is a plus.

If you are passionate about customer satisfaction, eager to learn and grow, and possess the necessary skills to excel in this role, we encourage you to apply.
About the Sutton Place Hotel
The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.
The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family!

*ABSOLUTELY NO PHONE CALLS PLEASE*

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

• Manage property operations, including Owner relations, maintenance requests.
• Oversee the upcoming renovation of owner units and liaise with owners, hotel and head office.
• Communication with owners of Monashee Estates and Mackenzie Landing.
• Maintain accurate records of property maintenance activities.
• Coordinate with vendors for property repairs and maintenance while ensuring quality service delivery.
• Conduct regular property inspections to ensure compliance with safety standards and address any issues promptly.
• Respond to Owner inquiries and concerns in a timely manner, demonstrating excellent customer service skills.
• Utilize office management skills to maintain organized files and documentation related to property management activities.
• Implement effective phone etiquette when communicating with owners, guests, vendors, and team members.
• Administrative and accounting duties