Owner Relations at H2 Group

Kutchan, Shiribeshi Subprefecture, Japan -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

4560000.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Customer Service, Communication, Administration, Microsoft Office, Excel, Outlook, Problem Solving, Relationship Management

Industry

Hospitality

Description

Position: Owner Relations Department: H2 Life - Property Reporting Manager: Property Manager Working Hours: 40 hours per week Summary: H2 Group KK is seeking an experienced owner-client relations staff to join our H2 Life team. This position is responsible for ensuring our property owners experience outstanding customer service through smooth and efficient communication. Tasks include liaising with our property owners, ordering guest services for owners, coordinating maintenance tasks with the Facilities team, and reviewing owner financial statements. Applicants with previous customer service experience, particularly hospitality experience are encouraged to apply. Key Responsibilities: Develop and maintain strong relationships with the property owners - ensuring that an attitude of representing their needs is a core function. Frequent and professional communication with owner-clients via email, phone, newsletters and face-to-face meetings. Optimise the brand experience for owners by infusing work with a superior service culture and effectively managing and resolving referred or escalated issues. Ensure property administration and maintenance issues are dealt with promptly and successfully and that work conducted by H2 Life is charged to owners accordingly. Maximise owners' return on investment and act where possible to minimise property owners’ ongoing expenses, in line with the needs of H2 Life business. Conducting Management Associations meetings for buildings with multiple owners and common property. Support team members to meet performance objectives. Other ad-hoc and ongoing tasks that provide support for the management team in achieving company and divisional goals. Required Skills and Qualifications: Japanese driving license / International driving license. Basic knowledge of Microsoft Office, particularly Excel and Outlook email. Business-level English reading and writing – other languages (particularly Japanese) are also advantageous. Customer service experience preferred. Strong communication and administration skills. What we offer / Employee Benefits ¥250,000 to ¥380,000 per month depending on experience (¥3,000,000 - ¥4,560,000 per year) Bonus scheme - outcomes based on personal and business performance. Commuting allowance of 10,000 yen monthly. 10 days Annual leave after 6 months of employment. 5 days sick pay after 3 months’ probation period. Social Insurance: full coverage under Japan's social insurance system. Japanese working visa sponsorship, available to certain candidates. Annual holidays: 115-120 days off per year (in accordance with company calendar), maternity/paternity leave. Apply now If you would like to apply and are excited about joining one of the most successful teams in the area, we encourage you to take the next step. Please send your resume and cover letter to careers@h2group.com or use the button at the top right to apply online. We will review your application and contact you if your skills align with what we’re looking for.

Responsibilities

The Owner Relations position involves developing and maintaining strong relationships with property owners and ensuring effective communication. Responsibilities include coordinating maintenance tasks and reviewing financial statements for owners.