Owner Reservations Specialist- Call Center at Westgate Resorts

Ocoee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

23.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Time Management, Sales, Attention To Detail, Integrity, Passion, Work Ethic, Vacation Planning, Timeshare Knowledge, Reservation Management, Account Management, Education, Bilingual Skills, Flexibility

Industry

Hospitality

Description

Company Description Starting Pay: $16.00/hour ($16.50/hour for Spanish-speaking bilingual candidates) + Shift Differential (15% Sat-Sun, 10% Mon-Fri after 5 PM) + Commission Opportunities based on performance metrics. With these incentives, average hourly pay ranges from $20-$23/hour. Use our Daily Pay benefit to access your earnings as you need them! Schedule: 11:30 AM - 8:00 PM. Start your journey on-site for the first 90 days, then enjoy the flexibility of working remotely! About Westgate Resorts Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there! Job Description How does it feel to be the smartest person in the room? You are the subject matter expert and leave no stone unturned. Planning vacations isn’t easy, and people run into problems. That’s where you come in! Duties: Responsible for incoming and outgoing phone calls. Educate owners on timeshare usage rights and status of their accounts. Reserving owner usage right for all Westgate Resorts. Processing Owner external exchange requests. Educate on benefits and sell Vacation Guard Travel Protection. Book, cancel and modify owner reservations. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment. Qualifications High school diploma or general education degree GED. Follow instructions without close supervision. Must be able to work weekends and holidays as needed. Required to pass a background screen, drug test, and prove eligibility to work in the United States. Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate. Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Responsibilities

The Owner Reservations Specialist is responsible for managing incoming and outgoing calls, educating owners on their timeshare usage rights, and processing reservations. This role requires a strong understanding of vacation planning and the ability to assist owners with their account needs.