OUR STORY

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
We are seeking an experienced P & C Liability Supervisor to lead our liability claims team. This role combines hands-on claims expertise with leadership responsibilities, ensuring claims are handled accurately, efficiently, and in compliance with applicable laws and company standards. You will mentor adjusters, oversee daily operations, and serve as a point of contact for escalated inquiries and complaints.

SKILLS, KNOWLEDGE & EXPERTISE

• Bachelor’s degree in business, insurance, or related field preferred; equivalent experience accepted.
• Minimum 5 years of P&C liability claims experience, including 2+ years in a supervisory or leadership capacity.
• Strong knowledge of liability laws, coverage interpretation, and claims processes.
• Proven ability to train, mentor, and evaluate staff performance.
• Exceptional communication, problem-solving, and organizational skills.
• Proficient in claims management systems and Microsoft Office Suite.

• Perform initial review of loss notices to identify potential coverage or liability issues.
• Ensure proper handling of claims through routine diary reviews and ongoing interaction with adjusting staff.
• Conduct quarterly audits to assess quality, accuracy, and compliance in claims handling.
• Properly research and resolve “No Record Mail” items.
• Maintain excellent working knowledge of applicable liability laws and regulations.
• Supervise and support adjuster staff and team assistant.
• Provide training via direct coaching or assignment to Senior Adjusters for skill development.
• Design, implement, and update training regimens for new and experienced employees.
• Monitor compliance with continuing education (CEU) requirements for adjusters.
• Ensure appropriate vacation coverage for adjusters to maintain workflow.
• Serve as the point of contact for telephone calls from claimants, policyholders, or third parties requesting to speak with an adjuster’s supervisor.
• Handle complaints professionally, ensuring timely resolution and proper documentation.
• Keep the Claims Manager informed of personnel matters, performance concerns, and operational challenges.
• Work closely with management and senior staff to identify process improvements and implement best practices.
• Stay current with industry trends, legal developments, and state-specific liability rules.