P&C Services Officer at University of Wollongong

Gwynneville, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

85682.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Lifecycle Management, Oracle HCM, Customer Service, Data Accuracy, HR Compliance, Process Improvement, Communication, Collaboration, Workforce Data Management, SLA Management

Industry

Writing and Editing

Description

Make a real impact at the University of Wollongong (UOW) At UOW, we’re proud to be a purpose-driven university ranked among the top 1% globally. But what really sets us apart is our people — and the supportive, inclusive environment we create together. If you’re passionate about delivering great service, enjoy working in a fast-paced environment, and want to contribute to a positive employee experience, we’d love to hear from you. About the Role As a P&C Services Officer, you’ll be at the heart of our People & Culture Shared Services operations, helping ensure things run smoothly across the entire employee lifecycle. From onboarding to employment changes and everything in between, your work will make a real difference to our staff experience. You’ll be part of a high-performing shared services team, where customer service, accuracy, collaboration, and continuous improvement are key. Your ability to manage high volumes of work while maintaining attention to detail will help ensure our systems, data, and services are reliable and compliant. What you’ll be doing: * Supporting end-to-end employee lifecycle processes with care, accuracy, and efficiency * Maintaining high-quality workforce data in Oracle HCM * Providing timely, helpful support to staff and leaders in a high-volume environment * Meeting service standards (SLAs and KPIs) while keeping the employee experience front of mind * Identifying opportunities to improve processes, reduce errors, and streamline ways of working About the Team You’ll join our P&C Operations team within Shared Services, working closely with colleagues across Payroll, Finance, Faculties, IMTS, and business units across the University. We’re a collaborative, supportive team that values getting things right, helping each other out, and continuously improving what we do. Together, we deliver efficient, consistent, and compliant HR services that make a difference across UOW. What You’ll Bring We’re looking for someone who is detail-oriented, proactive, and enjoys working with people. You’ll bring: * Experience handling high-volume, end-to-end employee lifecycle transactions * A solid understanding of enterprise agreements, HR policies, and compliance requirements * Confidence working in fast-paced environments and meeting service targets * Experience using HR systems such as Oracle HCM (or similar) Strong communication and customer service skills, with a collaborative mindset Why Join UOW? We know our people are at their best when they feel supported and valued. Here’s what you can expect: * Competitive salary plus 17% superannuation * 35-hour working week supporting greater balance and flexibility * Flexible work options and family friendly policies to support your lifestyle * Generous leave entitlements, including additional time over Christmas–New Year * Purchased leave options for extra flexibility * Ongoing learning and development with real career pathways Role Details * Employment type: Permanent, full-time * Positions available: 2 * Salary: Level 5 | starting at $85,682 + 17% superannuation * Position Description [https://cmsprd.uow.edu.au/content/groups/public/@web/@recruit/@pd/documents/doc/uow280895.pdf] * Location: Wollongong campus / hybrid working options * Requirements: Valid Australian work rights (visa sponsorship not available) * Pre-employment checks: National Criminal History Check required How to Apply Click the Apply Now button and submit: * Your resume * A cover letter (max. 3 pages) outlining how your experience aligns with the role For further information, contact Kath Coroneos, Associate Director, P&C Shared Services on +61 2 4239 2176. Applications close: Sunday 19 July 2026, 11:55pm AEST Equity, Diversity & Inclusion The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities. As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation. Join us and help shape a positive experience for every member of our community. At the University of Wollongong (UOW) [https://www.uow.edu.au/about/], our people are united by a shared purpose — to create a better future through education, research, innovation and meaningful community impact. With deep local roots and a growing global presence, UOW is proud to contribute to positive change in the communities we serve and the world beyond them. Guided by our https://www.uow.edu.au/about/our-vision-strategy/Vision 2035 and Strategic Plan 2030 [https://www.uow.edu.au/about/our-vision-strategy/], we are building a future that is innovative, inclusive and committed to societal impact — one where people, ideas and opportunity can thrive. We are recognised for excellence in teaching and research, and for the real-world impact of our work. But what truly brings UOW to life is our people. Across every role, our staff contribute to something bigger — helping shape the future through the work they do every day. At UOW, we are committed to fostering a culture where people feel valued, supported and empowered to do their best work. Our Values in Action [https://www.uow.edu.au/about/our-values-in-action/] guide how we work, lead and make decisions — creating a workplace grounded in integrity, accountability, collaboration and excellence. Joining UOW means becoming part of a values-led community where your work has purpose, your contribution is valued, and the impact you make can be felt locally and globally.

Responsibilities

Support end-to-end employee lifecycle processes and maintain high-quality workforce data within Oracle HCM. Provide timely support to staff and leaders while identifying opportunities to streamline HR operations and improve service standards.