PREVENTION AND EARLY INTERVENTION BUSINESS OFFICER - JOIN OUR TEAM!

Our Prevention and Early Intervention Business Officer role is central to the quality care and services we deliver across Cambridgeshire. From day one, we invest in our Business Officers offering sector-leading pay, benefits and training to support a meaningful career where you will make a difference every day.
We are looking for 2 dedicated, full time Business Officers to join us permanently in supporting our Reablement Duty and Service teams within Prevention & Early Intervention. We are committed to finding the right fit for these two important roles.
Successful candidates will join a team of professionals, collaborating with a range of specialists within Prevention & Early Intervention, deliver the best outcomes for residents of Cambridgeshire. These roles require proactivity in problem solving and positive engagement with colleagues, partners, and service providers alike.
We offer a hybrid working approach, allowing you to work from both an office location and home once fully trained. With multiple locations across Cambridgeshire, your office base will be assigned on appointment. As Prevention and Early Intervention Services operate over 7 days a week, one of these roles will include occasional weekend and evening shifts on a rota basis.
The closing date is 16 June 2025. Interviews will be held face-to-face at New Shire Hall, Alconbury Weald, Huntingdon PE28 4YE, week commencing 23 June 2025.
What will you be doing?
As a Business Officer, you will play an essential role in our operations, driving efficiency, improving processes and enhancing service delivery within the Prevention & Early Intervention teams.

This varied role offers the opportunity to make a real impact, with key duties that include:

• Managing and processing incoming phone calls and correspondence with service users, their relatives and Health and Social Care professionals.
• Interpreting information to ensure queries are directed to appropriate teams/staff.
• Scheduling of care visits, and inputting and maintaining sensitive information across multiple databases ensuring compliance with GDPR.
• Supporting the ongoing development of processes across the service.

For further details, please see the job description and person specification.
About you

To thrive in these roles, you should have:

• Proficiency with Windows & Microsoft Office applications (including Word, Excel, Outlook, PowerPoint, and Internet) and the ability to learn new IT systems effectively.
• Effective communication skills, both verbal and written along with a collaborative team spirit and a positive, can-do attitude.
• A proactive approach, demonstrating initiative and a commitment to delivering high-quality customer service.
• A solid understanding of GDPR regulations.

If this sounds like you, please demonstrate how you meet the essential criteria of the person specification in your personal statement.
If you would like further information or would like to chat about this opportunity, please contact:
Lucy Gateson lucy.gateson@cambridgeshire.gov.uk
Donna Bay donna.bay@cambridgeshire.gov.uk
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network ‘IDEAL’ and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
https://www.cambridgeshire.gov.uk/council/jobs-and-careers
Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more

This varied role offers the opportunity to make a real impact, with key duties that include:

• Managing and processing incoming phone calls and correspondence with service users, their relatives and Health and Social Care professionals.
• Interpreting information to ensure queries are directed to appropriate teams/staff.
• Scheduling of care visits, and inputting and maintaining sensitive information across multiple databases ensuring compliance with GDPR.
• Supporting the ongoing development of processes across the service

To thrive in these roles, you should have:

• Proficiency with Windows & Microsoft Office applications (including Word, Excel, Outlook, PowerPoint, and Internet) and the ability to learn new IT systems effectively.
• Effective communication skills, both verbal and written along with a collaborative team spirit and a positive, can-do attitude.
• A proactive approach, demonstrating initiative and a commitment to delivering high-quality customer service.
• A solid understanding of GDPR regulations