PA to GM I/C Quality at Constance Hospitality Management

Plaine Magnien, Grand Port, Mauritius -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

45000.0

Posted On

22 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Executive Support, Operational Coordination, Quality Assurance, Guest Experience Management, Microsoft Office Suite, Reporting, Luxury Hospitality Standards, Project Coordination, Administrative Management, Stakeholder Communication, Service Recovery, Time Management, Discretion, Analytical Thinking, Event Coordination, Benchmarking

Industry

Hospitality

Description

Company Description Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience. Job Description The Personal Assistant to General Manager In Charge of Quality plays a key role in supporting the Executive Office while contributing actively to operational excellence and guest experience across the resort. JOB DESCRIPTION Key Responsibilities Executive & Operational Coordination Provide high-level executive support to the General Manager and Hotel Manager in the coordination of daily operations and strategic priorities. Ensure smooth communication flow between the Executive Office and all departments across the resort. Coordinate and follow up on operational projects, action plans, and ongoing initiatives to ensure timely execution. Prepare executive reports, presentations, briefing documents, statistics, and meeting materials. Organise and coordinate meetings, appointments, operational reviews, and executive agendas. Follow up on key operational matters and ensure alignment between departments. Support the Executive Office in maintaining operational efficiency and service consistency throughout the resort. Assist in the preparation and coordination of management schedules, events, visits, and business-related activities. Conduct research, benchmarking, and operational analysis when required. Coordinate all logistics related to business trips for the General Manager and Hotel Manager. Quality & Guest Experience Maintain a strong presence within operational areas to monitor service delivery and guest experience standards. Conduct regular quality walkthroughs and service observations across the resort. Identify service gaps, operational inconsistencies, and improvement opportunities, and ensure appropriate follow-up with the relevant Heads of Departments. Support the continuous improvement of guest satisfaction and luxury service standards. Handle guest feedback, concerns, and service recovery with professionalism and responsiveness. Coordinate guest-related follow-ups, VIP arrangements, and personalised experiences when required. Ensure guest areas maintain the highest standards of presentation, cleanliness, and attention to detail. Monitor operational readiness and highlight any potential issues impacting guest experience. Participate actively in quality initiatives, audits, and continuous improvement projects across the resort. Communication & Collaboration Liaise professionally with guests, suppliers, partners, and internal stakeholders. Participate in operational meetings, briefings, and management discussions. Foster strong collaboration and communication between departments to support operational excellence. Contribute to a positive, professional, and guest-oriented culture within the resort. Represent the Executive Office with professionalism, discretion, and confidentiality at all times. General Responsibilities Ensure confidentiality of sensitive information and executive matters. Maintain accurate records, reports, and operational documentation when required. Support the Executive Office with any additional administrative or operational tasks as assigned by Management. Perform any other duties related to the position as requested by Management. Qualifications CANDIDATE PROFILE Qualifications Degree or Diploma in Hospitality Management, Business Administration, Tourism Management, or related field. Experience Minimum of 3 to 5 years of experience in a similar role within the luxury hospitality industry. Previous exposure to Executive Office, Guest Experience, Front Office, or Quality operations is highly desirable. Proven experience working in a luxury resort or high-end hospitality environment. Experience in operational coordination and cross-department collaboration would be an advantage. Technical Skills Excellent command of Microsoft Office Suite and reporting tools. Strong organisational, coordination, and administrative capabilities. Good understanding of luxury hospitality operations and guest experience standards. Ability to prepare professional reports, presentations, and operational summaries. Strong attention to detail and ability to manage multiple priorities simultaneously. Ability to analyse situations, identify issues proactively, and coordinate solutions effectively. Soft Skills Highly professional, polished, and service-oriented. Strong interpersonal and communication skills. Proactive, dynamic, and solutions-driven mindset. Strong sense of discretion and confidentiality. Excellent organisational and time management skills. Guest-centric with a passion for luxury hospitality. Strong operational awareness and attention to detail. Ability to work independently and maintain composure under pressure. Ability to build positive relationships across all levels of the organisation. Flexible, adaptable, and capable of operating in a fast-paced environment. Additional Information WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence. Division: Administration & General Compensation: MUR 40000 - MUR 45000 - monthly

Responsibilities

Provide high-level executive support to the General Manager and Hotel Manager to ensure smooth operational coordination and strategic execution. Monitor service delivery and guest experience standards through regular quality walkthroughs and the implementation of improvement initiatives.