QUALIFICATIONS AND TECHNICAL EXPERIENCE

• Previous experience in a guest service position in a Food & Beverage operation preferred.
• Concierge experience is an asset
• Serving it right and Food safe certification required
• Fluent written and spoken English is mandatory; additional language(s) is considered an asset

KEY RESPONSIBILITIES

The key responsibilities of the Pacific Club Attendant include but are not limited to:

• Greet and assist guests during meal periods; i.e. breakfast, evening hors-d’oeuvres & honor bar
• Prepares room for meal periods; completes all opening and closing duties and cleans dining room
• Maintains side stands and regularly inspects and cleans equipment used
• Returns all reusable food items to the kitchen; places orders for various dry goods and dairy products
• Act as a runner between the main kitchen and the Pacific Club lounge to set up, replenish and break down the buffet on a daily basis
• Develop an engaging rapport with all Pacific Club guests, ensuring repeat guests are duly recognized
• Actively engage in all aspects of food and beverage service in the Pacific floor lounge, ensuring best quality practices and standards are adhered to at all times
• Escort guests to rooms as required
• Assist guests with luggage storage as required
• Perform a room or suite pre-inspection as required
• Assist the Pacific Club Manager to develop and maintain guest history and personal preferences data to enhance guest experience
• Resolve any guest complaints in a timely manner, escalating to an Agent or Manager as needed
• Answer telephones in a friendly yet professional manner
• Perform other related duties as required