Pacific Site Lead at Bridge Defense

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Issue Resolution, Escalation Management, Operational Continuity, Stakeholder Coordination, Incident Triage, Technical Walkthroughs, Situational Awareness, Communication Skills, Customer Service, Leadership, Multitasking, Problem Solving, Deadline Management, Defense Operations, Technical Support

Industry

Defense and Space Manufacturing

Description

About the Role Full-time, on-site Pacific Site Lead based in the Honolulu metropolitan area. Serve as the primary on-the-ground representative responsible for daily client-site operations and the successful execution of mission objectives. What You'll Do Serve as the trusted point of contact for issue resolution, escalation management, and operational continuity. Coordinate with multi-disciplinary stakeholders (customers, engineering, PM, security/compliance) to define and execute action plans that meet mission deployment and continuity objectives. Own the on-site incident triage and resolution pipeline; manage escalations, coordinate corrective actions, and maintain service continuity in line with mission requirements. Conduct technical/engineering walkthroughs and working sessions to validate requirements, confirm integration points, and demonstrate capabilities; translate operational needs into actionable technical tasks and acceptance criteria. Maintain situational awareness of on-site systems, network dependencies, and data flows; document issues, mitigations, and runbooks to support repeatable operations and rapid recovery. What You'll Bring 3+ years of experience in a similar role. Prior experience as a Site Lead, Forward Support Representative, Field Support, or similar client-facing onsite role. Security Clearance Current TS/SCI security clearance required. The Successful Candidate Will Possess Experience supporting DoD/DoW, the Intelligence Community, or defense-related environments. Comfortable working onsite daily in a customer environment. Capable of supporting simple engineering/technical tasks and walking through procedures with users (e.g., basic troubleshooting, validation steps, assisting with straightforward technical implementations). Strong Communication and Customer Service skills to effectively interact with clients and team members. Demonstrated leadership abilities and capability to manage priorities and coordinate across multiple stakeholders. Proven ability to multitask, solve problems, and meet deadlines in a fast-paced environment. Familiarity with defense or government operations is a plus. Bachelor’s degree or equivalent experience in a related field is preferred. General Factors Depending on project requirements, may be required to work within a compressed schedule; overtime should be expected when schedules demand it. Willing to travel, if needed. No Relocation.

Responsibilities

Serve as the primary on-the-ground representative responsible for daily client-site operations and the successful execution of mission objectives. Manage escalations, coordinate corrective actions, and maintain service continuity in line with mission requirements.