We are seeking a hands-on Packer & Customer Service Manager to lead our warehouse operations while ensuring exceptional customer satisfaction. This role combines practical, day-to-day warehouse duties with the leadership and organisation skills needed to keep packing speed, stock accuracy, and service levels at their best.

SKILLS & REQUIREMENTS:

• Strong attention to detail to ensure order accuracy.
• Ability to work efficiently in a fast-paced environment.
• Good hand-eye coordination and physical ability to handle packing tasks.
• Basic numeracy skills for counting and sorting items.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Basic IT skills, including email and order management systems.
• Ability to follow instructions and lead a small team effectively.

ADDITIONAL INFORMATION:

This job description is not intended to be all-inclusive. The successful candidate may be required to perform other related duties as necessary to meet the ongoing needs of the business.
Job Types: Full-time, Part-time, Permanent
Pay: £12.21-£12.50 per hour

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount
• Transport links

Ability to commute/relocate:

• Cambuslang: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Warehouse experience: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso

• Manage and oversee the packing process to ensure efficiency, speed, and accuracy.
• Pack items into designated containers according to company standards and customer requirements.
• Ensure accuracy and quality of packed items; inspect and remove defective products or materials.
• Label packages clearly and correctly for dispatch.
• Maintain a clean, safe, and organised work environment.
• Monitor and order stock to ensure sufficient inventory levels.
• Follow all company safety guidelines and warehouse procedures.
• Handle customer enquiries via phone and email, providing friendly and professional assistance.
• Resolve issues related to orders, deliveries, and returns.
• Use our website software and email systems to manage customer communications and order processing.