OVERVIEW

You will be responsible for assessing patient’s aged 0-18 years over the phone who have a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given.
You will work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient. You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service.

• Handle calls from patients, carers, and professionals via NHS 111, including clinical triage and advice
• Conduct remote assessments of children and young people using Clinical Decision Support Systems (CDSS)
• Communicate with empathy, professionalism, and adaptability to callers’ needs and understanding
• Provide evidence-based healthcare advice and facilitate referrals across primary, secondary, and community services
• Escalate concerns and reconcile medication histories where necessary
• Offer safe and appropriate home care guidance and support correct use of healthcare services
• Identify and communicate health risks clearly, helping families prevent or manage them effectively
• Safeguard children and young people by following local safeguarding protocols and promoting their rights and wellbeing
• Collaborate within a multidisciplinary team and support colleagues with clinical advice
• Contribute to service development, offer guidance to new staff, and work flexibly across locations when needed