Company Description
“Why work for Accor?”
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description

GENERAL/ ADMINISTRATION

• Be familiar with the hotels employee handbook and have an understanding of and enforce the implementation of the hotels policies and procedures in particular those relating to fire, hygiene, Health and Safety.
• Ensure that you and all talents have a complete understanding of, and adherence to, the company rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.
• Respond to any changes in the department as dedicated by the needs of the industry, company or hotel.
• Be flexible and extend job duties to carry out any other duties and responsibilities including redeployment to alternative departments/areas if required.
• Maintains all hotel records and forms required for audit purposes and as prescribed by local management and policies.
• Ensure that all departmental reports and correspondence are completed punctually and accurately.
• Ensure that the guest profiles are maintained and kept up to date at all times respecting Data protection laws.
• Be flexible with your schedule in accordance with the business need.
• Undertakes Duty Management shifts as required, being fully aware of the Duty Manager Job description.
  Qualifications
  Education: Diploma / Certificate in in Mechanical or Electrical.
  Experience: Minimum 3 years in a similar role.
  Other: Should be able to communicate well in English

TALENT & CULTURE RESPONSIBILITIES

• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
• Monitors standards relating to presentation, punctuality and attendance supporting appropriate action when these procedures are not being adhered to.
• Manages and executes all recruitment, training and development of the talents across the F&B Function meeting mandatory training requirements and individual development plans.
• Conducts training for talents, ensuring that they have the necessary skills to perform their duties with the maximum efficiency and productivity.
• Ensures that all talents are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation and company policies and procedures.
• Holds and ensure that monthly one-to-one’s meeting, probation reviews and appraisals are conducted in a timely manner.
• Monitor the on-boarding of new talents to ensure they are positively welcomed and supported into the team.