Palace Butler
542986

Rooms

Full time
Emirates Palace Mandarin Oriental, Abu Dhabi
Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Palace Butler to join our Butler team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

• Maintain availability to provide assistance in any matter related to making the stay of Hotel guests a pleasant and memorable one.
• Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest’s departure.
• For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.
• After check-in, introduce themselves to the guest, escort them to their room, explain room and hotel facilities, and offer assistance for the remainder of their stay.
• Coordinate luggage handling with Concierge sections for arriving and departing guests to ensure safe and timely delivery.
• At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and standards.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, take appropriate actions, or refer the matters to the relevant persons to handle.
• Offer personalized wake-up to the room with tea or coffee if guest requests.
• Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry, and dry cleaning.
• Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions