PALS & Complaints Officer

at  Sulis Hospital Bath

Sulis Hospital Bath are looking for an enthusiastic, motivated and committed PALS & Complaints Officer to join their Quality & Assurance team. The team is hard working, and the department is busy with frequently changing priorities. The department has a strong teamwork ethic, with colleagues supporting each other to ensure the best service and outcomes for all our patients.
You will need excellent communication (verbal and written), organisation and time management skills, alongside a proactive approach to support positive patient experience and the improvement of services at Sulis Hospital. The post-holder will be able to work under pressure and use their initiative and experience to respond to complaints in an effective, timely and professional manner.
The successful candidate will manage a caseload of complaints and patient feedback from the point of receipt to resolution, working with a range of stakeholders across the hospital to ensure compliance with national and local procedures and guidelines. The role will support senior members of staff and departments to enable timely and high-quality investigations which address all issues raised by the complainant and provide day-to-day guidance to staff involved in complaints investigations within the Hospital. The post-holder will also provide guidance and assist in the delivery of training to Sulis Hospital staff on the Complaints Policy and Procedures.
The successful applicant will be proficient in Microsoft Office and be able to produce accurately typed documents, letters, reports and e-mail correspondence.
Previous experience within a health care environment and knowledge of the NHS PALS & complaints procedure is desirable.
Full time 37.5 hours
If you have any questions or would any more information you can contact the Q&A Lead to discuss the role on 01761 422225 or via email at QandA@sulishospital.com
Applications will be assessed and responded to as they are received. We reserve the right to bring forward the closing date if sufficient applications are received.
An award-winning hospital, Sulis Hospital is widely recognised as one of the finest in the country. Sulis became a part of the Royal United Hospitals Bath NHS Foundation Trust in June 2021, making it one of the first independent hospitals owned by an NHS Trust, offering private, insured, and NHS healthcare services. We empower our teams to be the best they can be, fostering a culture that enhances the quality of people’s lives through exceptional care. We are proud to have received an ’Outstanding’ rating from the Care Quality Commission for ‘Caring,’ reflecting the compassionate nature of our people. With modern facilities and strong clinical leadership, Sulis Hospital in Bath provides an opportunity for a fulfilling career where you can make a meaningful difference and gain a diverse range of experiences.
We welcome both inpatients and outpatients across a variety of specialisms from Orthopaedics, Ophthalmology, General surgery, ENT, Urology, Vascular and many others.

Our employees benefit from a competitive salary and access to a wide range of benefits:

• Private pension plan.
• 27 days annual leave + bank holidays, increasing to 30 days with length of service.
• Non-contributory life assurance.
• Flexible working opportunities.
• Learning and development opportunities with a dedicated resource.
• Health Cash Plan with access to a wide range of treatments.
• Employee recognition programme.
• Employee assistance programme – Wellbeing Hub.
• Family-friendly policies.
• Free on-site parking.And much more.

Sulis Hospital is committed to a diverse workforce offering inclusive opportunities

Please refer the Job description for details