The first point of contact for patients, their families, carers and members of the public and must demonstrate a high level of interpersonal skills. Pos sess excellent listening and interpersonal skills including the ability to effectively manage relationships internally and externally, demonstrate empathy, impartiality and tact when dealing with emails or calls from patients or their representatives. Need to be able to communicate information with tact, diplomacy and understanding. Must have good listening skills and an awareness of the need for discretion and confidentiality. Outstanding organisational and time management skills, and the ability to manage competing priorities against tight deadlines. You will advise staff and the public as appropriate on the resolution and complaints process, signposting to correct staff/organisations, and making judgments to ensure an appropriate outcome. You should have proven ability to communicate effectively at all levels.

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