An exciting opportunity has arisen for an enthusiastic, resourceful and self-motivated Patient Advice and Liaison (PALS) Officer to join our Patient Experience and Complaints Team. Working as part of the Quality Governance Team, you will be responsible for ensuring an impartial, personal and effective PALS service is provided to patients, service users, relatives, carers, and Trust staff.
The PALS team provides an accessible and responsive service by offering on the spot support, signposting and resolution for patients, relatives and members of the public who wish to raise queries or concerns about their care. In this challenging post, you will join a team that aims to resolve complaints quickly and efficiently and uses the feedback obtained to influence and improve the patient experience. You will work with patients, relatives and staff to ensure that complaints are resolved and improvement is embedded.
We recognise that some situations you may be involved with are sensitive, complex and demanding, and we offer a supportive team environment within which you can expect supervision and personal development.
You will be educated to GCSE standard (or equivalent) in English Language & Maths with excellent communication, customer care, IT and organisational skills alongside outstanding interpersonal skills, a good telephone manner and the ability to work as part of a large multidisciplinary team.
You will have a good understanding of the NHS and experience of working with the public, including resolving issues and problems. Experience of working with complaints management systems is desirable.
The post-holder will be expected to work five days a week.
Interviews will be held face to face at Chesterfield Royal Hospital.
CRH offers a wide range of exciting and rewarding opportunities for people who are passionate about providing exceptional patient care. Our People Plan shows how and why Chesterfield Royal Hospital is a great place to work, our ‘Together as One’ strategy ensures everything we do aligns to our Trust strategic priorities, and the Trust’s CARE values illustrate our commitment to compassion, ambition, respect and encouragement - in everything we do for our patients and each other every day.
The Trust is an equal opportunities employer. We welcome applications from all sections of the community. Everybody is to be treated with dignity and respect; and we aim for our workforce to be representative of the population we serve and the wider community from which we recruit. See our Equality Diversity and Inclusion page .

Please refer the Job description for details