QUALIFICATIONS :

• Diplôme d’études secondaires ou équivalent requis.
• Études postsecondaires ou expérience dans les domaines médical ou juridique souhaitée (ex. : assistant juridique, technicien juridique, infirmier(ère) réviseur(e)).
• Excellentes compétences en communication orale et écrite.
• Excellente capacité d’écoute active et sens du service à la clientèle.
• Grande attention aux détails et précision.
• Maîtrise des applications Microsoft Office (Excel, Outlook, etc.).

WE’RE HIRING!

Our key client in the Legal industry is looking for additional members to their team. We have a Paralegal role on the team.
Pay Rate: $25/hour on W2
Work Type: Remote – Ontario/Quebec
Duration: 12-month contract with possible extension

QUALIFICATIONS:

• High School diploma or equivalent required.
• Post-secondary education or experience in medical or legal fields preferred (e.g., law clerk, paralegal, nurse reviewer).
• Strong verbal and written communication skills.
• Excellent active listening and customer service abilities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office applications (Excel, Outlook, etc.).
  Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans’ status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.

• Answer inbound calls in a professional and courteous manner.
• Provide accurate and personalized responses to caller inquiries, using discretion and judgment beyond standard scripting.
• Interpret and understand complex documentation, including medical diagnoses and legal paperwork.
• Conduct research using internal resources to resolve caller issues effectively.
• Navigate multiple computer applications and systems simultaneously.
• Manage challenging conversations with professionalism and empathy.
• Adhere to assigned schedules and follow established call flows.