The Paralegal provides a wide variety of litigation services, administrative, and general office support. Prepares reports and correspondence, requiring knowledge of legal and insurance business terminology and document formats, such as contracts, claims handling guidelines, summonses, briefs, complaints, motions, compliance, and licensing protocols. This role also coordinates with Crawford’s business units and the in-house Senior Litigation Counsel to prepare responses to subpoenas, supervise litigation, and resolve other legal issues, sometimes with the assistance of outside counsel. Extensive involvement with Crawford’s electronic claims systems is required to assist the Attorney, Crawford’s business units, and outside counsel.

• Responds, when appropriate, to verbal and written correspondence and requests for information from in-house attorneys, employees, management personnel, defense attorneys, and outside law firms concerning claims, lawsuits, subpoenas, and action needed/activity updates.
• Opens/distributes/redirects incoming paper mail and legal service of process documents, and respond independently whenever possible and authorized to do so.
• Opens and indexes new files in electronic claims systems.
• Maintains matters in electronic claims systems to keep updated and current by classifying, sorting, and filing correspondence, records, pleadings and other documents.
• Coordinates Legal Records Hold process.
• Coordinates subpoena responses, including analysis, and extraction of claim files in Crawford’s electronic claims systems for production to requesting party.
• Coordinates and issues email invitations for group conferences/meetings.
• Generates various reports, correspondence, and PowerPoint presentations for audits and/or internal meetings; creates charts, graphs, tables, and text slides; responsible for formatting consistency and accuracy on time-sensitive, high-profile documents.
• Upholds the Crawford Code of Conduct.
• Bachelor’s Degree or combination of equivalent experience and education.
• Minimum 3 years of legal assistant experience within the insurance industry, preferably focusing on litigation or 2 years of paralegal experience.
• Strict compliance with required confidentiality, discretion and diplomacy.
• Exceptional verbal and written communication and prioritization skills.
• Ability to use judgment, tact, and discretion.
• Ability to quickly assimilate oral and written data, to analyze facts and draw logical conclusions.
• Ability to maintain records, and prepare reports and correspondence related to the work.
• Excellent attention to detail with the ability to multi-task.
• Excellent telephone, writing, and proofreading skills.
• Outstanding organizational, interpersonal, and administrative skills.
• Must be self-motivated and able to meet deadlines under pressure.
• Strong technology and computer skills are required, including Microsoft Power Point, Word, Excel, Outlook e-mail, and claims database programs.
• Ability to perform legal research is helpful.
• Knowledge of legal terminology, legal forms and documents, legal practices and procedures, litigation, and legal calendaring is highly desired.
• Strong initiative and ability to exercise independent judgment and discretion with regard to reporting functions.
• Strong analytical ability.
• Knowledge of insurance and risk management claims handling procedures.
• Paralegal certificate or degree is preferred.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

LI-DV1

Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.

Our total compensation plans provide each of our employees with far more than just a great salary

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means

• Responds, when appropriate, to verbal and written correspondence and requests for information from in-house attorneys, employees, management personnel, defense attorneys, and outside law firms concerning claims, lawsuits, subpoenas, and action needed/activity updates.
• Opens/distributes/redirects incoming paper mail and legal service of process documents, and respond independently whenever possible and authorized to do so.
• Opens and indexes new files in electronic claims systems.
• Maintains matters in electronic claims systems to keep updated and current by classifying, sorting, and filing correspondence, records, pleadings and other documents.
• Coordinates Legal Records Hold process.
• Coordinates subpoena responses, including analysis, and extraction of claim files in Crawford’s electronic claims systems for production to requesting party.
• Coordinates and issues email invitations for group conferences/meetings.
• Generates various reports, correspondence, and PowerPoint presentations for audits and/or internal meetings; creates charts, graphs, tables, and text slides; responsible for formatting consistency and accuracy on time-sensitive, high-profile documents.
• Upholds the Crawford Code of Conduct.
• Bachelor’s Degree or combination of equivalent experience and education.
• Minimum 3 years of legal assistant experience within the insurance industry, preferably focusing on litigation or 2 years of paralegal experience.
• Strict compliance with required confidentiality, discretion and diplomacy.
• Exceptional verbal and written communication and prioritization skills.
• Ability to use judgment, tact, and discretion.
• Ability to quickly assimilate oral and written data, to analyze facts and draw logical conclusions.
• Ability to maintain records, and prepare reports and correspondence related to the work.
• Excellent attention to detail with the ability to multi-task.
• Excellent telephone, writing, and proofreading skills.
• Outstanding organizational, interpersonal, and administrative skills.
• Must be self-motivated and able to meet deadlines under pressure.
• Strong technology and computer skills are required, including Microsoft Power Point, Word, Excel, Outlook e-mail, and claims database programs.
• Ability to perform legal research is helpful.
• Knowledge of legal terminology, legal forms and documents, legal practices and procedures, litigation, and legal calendaring is highly desired.
• Strong initiative and ability to exercise independent judgment and discretion with regard to reporting functions.
• Strong analytical ability.
• Knowledge of insurance and risk management claims handling procedures.
• Paralegal certificate or degree is preferred.
• Must complete continuing education requirements as outlined by Crawford Educational Services