We are seeking a dedicated and proactive Team Leader to join our dynamic secured litigation team. The ideal candidate will be responsible for the day to day running of a team of paralegals, ensuring work is carried out to the highest standards of accuracy and quality and in line with department productivity, goals and morale.

QUALIFICATIONS

• Proven experience in a similar position.
• A sound knowledge of all aspects of the Debt Recovery process is preferred
• The ability to direct and motivate staff to meet fluctuating levels of demand
• Excellent communication skills
• Ability to analyse problems and provide effective solutions
• Ability to empathise with clients, whilst retaining an objective and realistic approach to individual circumstances
• Think creatively to overcome barriers and produce alternative solutions to problems
• Be forward thinking and have a proactive way of working
• Manage time effectively to plan and organize key priorities for the month to ensure key deliverables are met.

• A key element of the role will be to support and develop colleagues through monthly reviews, annual performance reviews and coaching. You will be able to set objectives for the team and regularly review against performance.

Your day-to-day responsibilities will include:

• Manage all responsibilities for your team and specifically manage resources to ensure full productivity and client service is achieved at all times
• Monitor the performance of your team and provide feedback as necessary to ensure the highest standards of accuracy and quality in order to achieve targets and objectives
• Complete monthly quality monitoring, feedback and coaching of team members to ensure that quality standards are achieved
• Run weekly team briefs, communicating key messages (for example team performance) and ensure that all important developments are passed on and the teams are consistent with regulatory and commercial processes and procedures.
• Oversee day-to-day operation of your team