Paralegal Team Leader

at  Red Personnel Ltd

Job: Paralegal Team Leader – Vehicle Hire Team
Location: Birmingham
Salary: £35,000
Are you an experienced supervisor ready to take the next step in your career? We are working with a highly respected legal firm to recruit a Supervisor for their Vehicle Hire Team in Birmingham. This is an excellent opportunity to join a progressive and dynamic team with a strong reputation in credit hire dispute resolution.

WHAT WE’RE LOOKING FOR

• Proven supervisory experience, ideally within Vehicle Hire or a similar environment.
• Experience managing caseloads that include credit hire, personal injury, or comparable claims.
• Strong leadership skills with the ability to motivate and develop team members.
• Proficiency in IT systems, including Excel and Word.
• Excellent organisational, analytical, and interpersonal skills.
• A resilient, commercially minded professional eager to learn and adapt.
  If you have the relevant experience for this role and are looking for a new challenge click the apply button now!
  Job Types: Full-time, Permanent
  Pay: £35,000.00 per year
  Work Location: In perso

ABOUT THE ROLE:

As Supervisor, you will oversee a team of handlers responsible for managing litigated credit hire claims. The team works with an extensive portfolio of clients, including insurers and self-insured corporate, providing solutions across small-track, multi-track, and fraudulent claims.
This role also offers the opportunity to provide clients with strategic advice, leveraging insights into trends and behaviours within the market to influence wider practices.

KEY RESPONSIBILITIES

• Supervising a team managing volume litigated credit hire cases.
• Conducting performance reviews, managing absences, and providing coaching for career progression.
• Monitoring financial performance to ensure targets are met.
• Ensuring client service standards (SLAs and KPIs) are consistently achieved.
• Handling a small caseload of mixed-value pre-litigated and litigated credit hire claims.
• Acting as a key client contact, supporting business development and client training activities.