Parcel Room Operative - London EC1V at Encore

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

26000.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Parcel Management, Customer Service, Time Management, Interpersonal Skills, Communication Skills, Computer Literacy, Attention to Detail, Health and Safety Knowledge

Industry

Real Estate

Description

Join Our Team as a Parcel Room Operative Are you organised, detail-oriented, and committed to providing exceptional customer service? We’re seeking a dedicated Parcel Room Operative to join our team in a thriving residential development. In this role, you’ll oversee the smooth receipt, storage, and distribution of parcels, ensuring secure handling and a high level of service to our residents. Location: London (EC1V) - Please ensure you live no more than a 45 minute commute from the site. Annual Salary: £26,000 Hours/Working Pattern: 4 on 4 off, 9am-9pm. Key Responsibilities: Parcel Management: Receive, log, and sort incoming parcels accurately for easy resident retrieval. Organise storage areas to maintain efficiency, accessibility, and security. Notify residents of parcel arrivals and assist with timely collection, verifying identification when needed. Handle oversized, fragile, or valuable items with appropriate care and attention. Coordinate with courier services to address any delivery concerns or delays. Customer Service: Provide a welcoming, courteous, and professional service to residents collecting parcels. Assist with inquiries on package storage, location, and retrieval, and communicate parcel-related policies. Support residents in using parcel collection systems or lockers within the development. Administrative & Building Support: Maintain precise records of parcel deliveries, collections, and any discrepancies. Report issues within the parcel storage area to management. Conduct regular checks to keep the parcel area organised, clean, and secure. Address parcel-related issues or complaints promptly and efficiently. Health & Safety: Follow all health and safety protocols to ensure a safe working environment. Assist with emergency procedures as required, prioritizing the safety of residents and packages alike. Skills & Experience: The ideal candidate will have: Previous experience in parcel handling or customer service within a residential or commercial setting. Familiarity with package tracking systems (preferred but not essential). Basic knowledge of health and safety practices. Skills: Excellent time management and task prioritization. Strong interpersonal skills, with the ability to build positive relationships with residents and clients. Proficient communication skills, both verbal and written. Good computer literacy, particularly in Microsoft Office (Excel, Word, and Outlook). Behaviours: Accountability: Taking ownership to see tasks through to resolution. Thoroughness: Paying close attention to detail in every task. Commitment: Taking pride in making a positive impact. Positivity: Bringing a can-do attitude to all aspects of the role. Curiosity: Continuously learning and suggesting improvements. Requirements: Legal eligibility to work in the UK. Competence in Microsoft Office applications. A good standard of education (essential).

Responsibilities

The Parcel Room Operative will oversee the receipt, storage, and distribution of parcels, ensuring secure handling and high service levels for residents. Responsibilities include managing parcel logistics, providing customer service, and maintaining records and safety protocols.