GUARDIAN ONE TRANSPORT

Job Description
Copyright ©2021 Guardian One Passengers Transport By Rented Buses LLC. All rights reserved.
Unauthorized copy or use of this document is strictly prohibited.
P O Box 413747, Business Bay, Dubai, United Arab Emirates
Tel: +971 4 569 0057
Email: info@guardianonetransport.com
Website: www.guardianonetransport.com

2. JOB DESCRIPTION

================================================================================

Being a representative of G1, you will carry out the responsibilities of PRE in the school. Over and above this responsibility, as PRE you will be responsible to coordinate between School, Parents and Head Office of G1 requirements.

4. QUALIFICATIONS

================================================================================

4.1. EDUCATION:

• Bachelor’s degree in Business Administration, Communications, Customer Service, or a related field.

4.2. EXPERIENCE:

• At least 2-3 years of experience in customer service, client relations, or a similar role, preferably in the transportation or education sector.
• Experience in handling inquiries, feedback, and complaints from customers or clients.
• Proficiency in Microsoft Office applications

4.3. KNOWLEDGE:

• Understanding of customer relationship management principles and practices.
• Familiarity with transportation services and operations, particularly in a school setting.
• Thorough understanding of transportation regulations and compliance requirements in the UAE, particularly for the Emirates of Dubai, Sharjah and Abu Dhabi.

4.4. SKILLS:

• Excellent communication skills, both verbal and written, to effectively interact with parents and address their concerns.
• Empathy and patience to understand parents’ perspectives and provide appropriate solutions or assistance.
• Conflict resolution skills to handle challenging situations and de-escalate tensions.
• Active listening skills to comprehend parents’ feedback and identify areas for improvement.
• Problem-solving abilities to resolve issues related to transportation services, scheduling, or billing.
• Organizational skills to manage inquiries and follow-ups efficiently.
• Ability to work under pressure and maintain professionalism in stressful situations.
• Proficiency in using customer relationship management (CRM) software or ticketing systems to track and manage interactions with parents.

4.5. INTERPERSONAL SKILLS:

• Relationship-building skills to establish trust and rapport with parents and maintain positive relationships over time.
• Collaboration skills to liaise with other departments, such as operations or finance, to address parents’ concerns or inquiries effectively.
• Teamwork mindset to contribute to a supportive and customer-focused work environment.

4.7. LANGUAGE SKILLS:

• Fluency in English and Hindi is essential, and proficiency in Arabic would be advantageous for effective communication with staff members and stakeholders in UAE’s multicultural environment.

4.8. COMMITMENT TO CUSTOMER SATISFACTION:

• Dedication to ensuring a positive experience for parents and students using the transportation service.
  

  - Proactive approach to seeking feedback and implementing improvements to enhance customer satisfaction.

================================================================================