JOB INFORMATION

Job Requisition ID: 65577
Ministry: Forestry and Parks
Location: Two locations in the Slave Lake District, North Region; Marten River Campground - Lesser Slave Lake Provincial Park and Hilliard’s Bay Provincial Park Campground.
Full or Part-Time: Full-Time
Hours of Work: 40 hours per week
Permanent/Temporary: Temporary - Wage, Seasonal
Scope: Open Competition
Closing Date: Until suitable candidate is found.
Classification:Administrative Support 2 (AS2)/ Administrative Support 3 (AS3)
Salary:
Administrative Support 2 (AS2) based on 40 hours per week: $19.94 - $24.26 per hour
Administrative Support 3 (AS3) based on 40 hours per week $21.95 - $26.81 per hour

In addition to regular wages, regular Wage employees receive 11.2% in lieu of benefits and vacation leave:

• 5.2 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay

In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:

• $3.25 per hour for weekends and holidays
• $2.75 per hour for evenings

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.
To see the geographic area of North Region, download pdf: alberta-parks-protected-areas-provincial-map.

ADDITIONAL REQUIREMENTS:

• Class 5 Driver’s License or equivalent and Driver’s Abstract
• Criminal Record Check
• Current Standard First Aid and CPR Level “C"/AED Certificate

ROLE RESPONSIBILITIES

The Slave Lake District is looking for motivated, friendly, and dedicated individuals with excellent customer service skills to fill the positions of Information Officer and Lead Information Officer.
Information Officers (IOs) are the first point of contact for visitors in provincial parks. Stationed at the campground booths, their main responsibility is to create a welcoming atmosphere by providing helpful and timely information, registering campers, as well as providing information about park activities, rules and regulations, campground reservations, and local services. This role focuses on delivering exceptional customer service, whether in person, over the phone, or via email. Additional duties include acting as a liaison to report any campground issues to relevant personnel, cash handling, managing concessions and retail, and performing administrative tasks.
These are full-time positions located at the campground registration booth.
The Lead Information Officer role involves more advanced administrative and leadership duties, assisting the three Information Officers in the district, staff scheduling, training, managing visitor concerns, resolving on-site issues, overseeing retail inventory, revenue reconciliation, and reporting.

ADMINISTRATIVE DUTIES:

• Review and reconcile revenue for daily cash-outs and complete daily reconciliation forms
• Record and organize statistics for public visitation and demographics when required
• Respond to in-person and telephone/email requests for information on area amenities and recreational activities

AS THE LEAD INFORMATION OFFICER (AS3), PRIMARY DUTIES INCLUDE ASSISTING WITH AND PERFORMING AS2 DUTIES IN ADDITION TO SOME FRONT-LINE ADMINISTRATIVE AND SUPERVISORY TASKS SUCH AS:

• Review and reconcile revenue for all campgrounds and provincial recreation areas, draft deposits and accurately enter data into Excel workbooks
• Coordinate day-to-day tasks of the team and ensure daily procedures are followed
• Provide ongoing support to IOs through regular check-ins on progress, one-on-one training, and seasonal performance reviews - empower IOs to be independent in their roles by setting clear expectations and processes for decision-making
• Work with Supervisor to coordinate IO work schedules
• Communicate effectively when working with visitors, staff and coworkers in a friendly, informative, diplomatic, adaptable and professional manner
• Place orders for booth and store inventory (where applicable) to ensure the proper supplies are available prior to busy campground times
• Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation
• Support the distribution of information-based communications such as posters, brochures, program advertisements, throughout the park
  Please

TO SUCCEED IN THIS ROLE, YOU SHOULD ALSO POSSESS:

• Strong written and verbal communications skills to clearly communicate with the public
• Available to work weekend and evening shifts during the season
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher)
• Customer service, retail and cash-handling experience and/or administration experience
  Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
  Refer to