Position Type: Permanent, Part-Time
Salary: 17,700 per annum
Working Hours: Monday to Friday, 09:3015:00 (25 hours/week, excluding Bank Holidays)
Start and finish times are negotiable, but presence in the office five days a week is required.
Location: Office-based, Ipswich area
Includes a 30-minute lunch break.

Principal Responsibilities

• Credit Control Ledger Management
• Process supplier and sales invoices
• Record customer payments
• Company Credit Card Administration
• Reconcile expense sheets with statements
• Resolve related queries
• Rebate Processing
• Secure authorisation and process merchant rebates (excluding specific accounts)
• Bank Reconciliation
• Post customer payments from online banking
• General Administrative Support
• Assist with ad hoc duties across the accounts function
• Customer Interaction
• Provide first-line telephone support in collaboration with the Customer Support team

Person Specification

Skills Competencies

• Proficient in Microsoft Excel (preferred)
• Strong verbal and written communication
• Professional and friendly telephone manner

Qualifications

• Bookkeeping certification (desirable)
• AAT qualification (desirable)

Experience

• Minimum 2 years in a credit control or accounts role

Systems Knowledge

• Experience with bespoke systems beneficial (training provided)

Personal Attributes

• Calm and composed under pressure
• Flexible and adaptable to business needs
• Positive, proactive “can-do” attitude

Core Values

• Passionate Committed to quality and staff development
• Respectful Promotes sustainability, inclusion, and equality
• Innovative Focused on customer-driven product development
• Dependable Operates with integrity and transparency
• Customer-Centric Builds strong, lasting relationships

• Credit Control Ledger Management
• Process supplier and sales invoices
• Record customer payments
• Company Credit Card Administration
• Reconcile expense sheets with statements
• Resolve related queries
• Rebate Processing
• Secure authorisation and process merchant rebates (excluding specific accounts)
• Bank Reconciliation
• Post customer payments from online banking
• General Administrative Support
• Assist with ad hoc duties across the accounts function
• Customer Interaction
• Provide first-line telephone support in collaboration with the Customer Support tea