Part Time Administrative Assistant I at Town of La Plata

La Plata, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

23.78

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Accounts Receivable, Data Entry, Communication Skills, Office Practices, Utility Billing Procedures, Problem Solving, Time Management, Professional Etiquette, Mathematical Accuracy, Word Processing, Email Management, Calendar Management, Public Contact, Clerical Duties, Financial Reporting

Industry

Government Administration

Description

Description STARTING PAY RANGE: $20.68- $23.78 per hour based on experience Hours are generally 10AM - 2PM, Monday - Friday, with additional hours during peak billing periods, as needed. Benefits details can be found on the Town of La Plata website. Serves the Town of La Plata and its citizens by performing clerical work involving substantial public contact, in person, on the telephone, and via digital media. Supports the Finance Department with basic office duties, that include but are not limited to, assisting the lead cashier with credit/collection functions of the utilities billing system during high volume periods, accepting permit applications, data entry into the Town’s financial system, and other clerical duties. This position is often the first contact citizens will have with the Town Government. Successful performance in this position requires the ability to represent the Town in a professional and helpful manner. Essential Duties Assist Lead Cashier—Process utility bill payments, apply the payments to the appropriate customer accounts, reconcile the cash drawer nightly in the lead cashier's absence, and be the person primarily responsible for transporting the deposits to the bank. Assist Billing Coordinator—Respond to customer inquiries regarding their utility accounts, help customers set up accounts in WaterSmart (a water meter monitoring system), manage water shut-offs and turn-ons, and prepare a limited number of Utility Work Orders for Public Works employees. Responsible for managing the rental of Wills Park Community Building and Tilghman Lake Park – answers questions, records reservations, maintains schedule of rentals and keeps Public Works advised of schedule so they can provide required maintenance and support. Reviews the Farmer’s Market program activity and provides Accounts Payable with vendor payment report. Reviews and enters personal property reports for billing. Requirements Education, Certification and/or Experience Possession of a High School diploma or GED. Work experience in local government, customer service, accounts receivable, and permitting. Knowledge of principles and practices of customer service, accounts receivable. Familiarity with equipment and software used in the department. Excellent communication skills, both oral and written for inquiries, accounting, permitting. Ability to work well with coworkers and individuals outside the organization. Ability to understand, interpret, converse, and accurately advance inquiries across varied governmental services. Knowledge of office practices and procedures; office machine operation; computational and mathematical accuracy; English grammar including usage and composition; professional telephone, email, and in person etiquette. Ability to use word processing, calendar, email, and accounting software applications on personal computer. Technical Qualifications Ability to maintain a very professional atmosphere in customer service with officials, co-workers, and members of the general public in routine, emergency, or emotional situations. Requires knowledge of municipal practices, procedures, and goals. Ability to work well with people dealing with a wide variety of issues and challenges. Skilled at handling multiple projects and short deadlines with adherence to regulations and procedures. Have knowledge of utility billing procedures. Ability to interpret utility rate schedules and customer billing records. Ability to determine and resolve billing errors with customers. Language Skills Ability to communicate effectively, both verbally and in writing, with residents, property owners, government officials, the general public, fellow employees, and Town officials. Must be able to listen to and interpret problems, direct inquiries to appropriate staff or resources, exercise tact and diplomacy, and make clear written and oral reports and recommendations. Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Physical Demands The work is mostly sedentary with periods of light physical activity and is performed in an office environment. Typical positions require workers to walk or stand for long periods; lift and carry up to 20 pounds; climb stairs, bend, reach, hold, grasp and turn objects; and use fingers to operate computer or typewriter keyboards. The work requires the ability to speak normally and to use normal or aided vision and hearing. Must have visual acuity to work independently and consistently with permits, forms, bills, checks, accounting reports, and financial documents in paper and electronic formats. Rarely required to work unusual hours. Environmental Conditions The worker is subject to indoor environmental conditions. There is protection from weather conditions but not necessarily from temperature changes. Noise level and lighting conducive to office setting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

The Administrative Assistant will perform clerical work with substantial public contact, assisting the Finance Department with various office duties. Responsibilities include processing utility bill payments, responding to customer inquiries, and managing rental schedules for community facilities.