QUALIFICATIONS:

• High School Diploma, GED or equivalent education required
• 2 years of customer service experience
• Experience working with an Airline Passenger Service System is preferred
• Ability to work a variety of shifts including nights, weekends and holidays
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive attitude, strong work ethic and professional demeanor
• Excellent written and verbal communication skills
• A willingness to learn new systems and be flexible in tough situations
• Ability to lift up to 50lbs

THE ROLE:

We’re seeking a Part TimeCustomer Service Agents to join our team at the Hamilton airport and Toronto Pearson Airport. You will be responsible for assisting with passenger check-in and boarding.

RESPONSIBILITIES:

• Greet customers and provide information about our services
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop and maintain knowledge of Landline’s products and services
• All other duties as assigned