QUALIFICATIONS

• Verbal and written fluency in both English and French
• Minimum high school diploma
• Preferred a minimum of 1 year experience in the same or similar role such as 911 Operator/Dispatcher, Customer Service Representative (CSR), Telephone Operator/Agent, Call Centre Operator/Agent, Answering Service Operator/Agent, Supervisor, etc.
• Excellent telephone and communication skills
• Flexibility to work 12-hour rotating shifts (days and nights required)
• Advanced computer proficiency with strong data entry/keyboarding skills
• Ability to work under pressure
• Attention to detail
• Ability to stay focused at all times during working hours
• Passing criminal record check

• Supervise operators to ensure performance levels are met
• Train new operators
• Monitor fire and security alarm systems utilizing specialized monitoring software and equipment
• Handle all telephone calls efficiently and in a professional manner
• Notify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner following strict procedures
• Diligently keep required records and files
• Prepare and distribute reports internally and to external parties as required
• Follow all established procedures, regulations and guidelines
• Other related duties as may be assigned
• Please note this is not a remote position