Part-Time Branch Experience Specialist - Rio Rancho, NM at Del Norte Credit Union

Rio Rancho, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

24.76

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Communication, Problem Solving, Teamwork, Interpersonal Skills, Confidentiality, Professionalism, Technical Skills, Critical Thinking, Relationship Building, Collaboration, Education Promotion, Regulatory Compliance, Time Management, PC Skills

Industry

Bancos

Description

Description The BXP Specialist provides professional, friendly, and efficient service to members by assisting with financial transactions and account management. Responsibilities include processing deposits, loan payments, cashier’s checks, and other account services, maintaining and balancing cash daily, and answering inquiries about products and services. The BXP Specialist promotes member education, identifies opportunities to recommend credit union solutions, and ensures compliance with regulations while contributing to the success of the branch and organization. This role requires availability to work three Saturdays per month. Join Our Team at Del Norte Credit Union! We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning. Location Rio Rancho Branch located in Rio Rancho, NM Essential Functions and Responsibilities Assist members of the credit union with their financial needs in a professional, friendly, knowledgeable, and timely manner. Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms. Process paying and receiving transactions to include: deposits, loan payments, cashiers checks, and issuance of gift and travel cards, closing accounts, stop payments, address file maintenance, answering questions about products and services, and problem resolution. Maintain and balance operating cash daily. Greet members/guests to establish rapport and direct to appropriate area. Promote a needs based member education culture within the branch to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals. Work effectively in a team environment contributing to the success of the branch and organization. Comply with all regulations, security procedures, and complete all mandatory annual compliance courses. Perform other related job duties as assigned. Performance Measurements NOTE: This role is eligible for a $1.00 per hour differential. This differential will be added to your hourly rate. If you depart this role, your hourly rate will be REDUCED by this $1.00 per hour differential. Salary Level I: $16.13 – $20.17 per hour Level II: $17.81 – $22.27 per hour Senior: $19.80 - $24.76 per hour New hires are typically brought in between the range minimum and maximum based on qualifications, internal equity, and budget. Benefits Medical, Dental and Vision insurance 401(k) - Traditional or Roth Spanish Speaking Incentive Paid Time Off Eleven paid holidays/year Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs. Requirements Experience A minimum of six months of similar or related experience. Strong cash handling and customer service experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Ability to handle sensitive information with complete confidentiality and professionalism Professional appearance and demeanor Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values Conduct themselves and members fairly, ethically, and with confidence Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities Must have good communication and PC skills Critical thinker and effective problem solver Collaborative service skills Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications Physical Requirements May require sitting or standing for extended periods of time. Work Conditions This position requires availability to work three Saturdays each month.

Responsibilities

The BXP Specialist assists members with financial transactions and account management while promoting member education and recommending credit union solutions. They ensure compliance with regulations and contribute to the branch's success.