PERSONAL PROFILE:

We are looking for an enthusiastic and reliable individual who can bring a high level of organisation and customer service excellence to the role. The ideal candidate will possess:

• A strong background in office management or coordination, with the ability to handle multiple administrative tasks effectively.
• A passion for delivering high-quality customer service and improving client satisfaction.
• Strong communication skills, both written and verbal, with an emphasis on relationship-building.
• Confidence and the ability to work independently, with the initiative to proactively identify and address business needs.
• High organisational skills, with attention to detail and the ability to manage and prioritise tasks efficiently.
• Experience using MS Office and CRM systems, with an aptitude for learning new systems as required.

Desirable Skills and Qualities:

• Previous experience in business centre, office management, or facilities management.
• Practical knowledge of operational procedures, including vendor management, invoicing, and contract renewals.
• Strong sales abilities, particularly in the context of upselling and cross-selling services.
• Experience in a client-facing role, with a focus on creating and maintaining long-term client relationships.
• Knowledge of compliance standards, such as Health, Safety & Security regulations, GDPR, and Money Laundering regulations.

MAIN PURPOSE OF THE ROLE:

As the Business Co-ordinator, you will be responsible for the smooth operation and management of the business centre. This is a part-time, hands-on role, ideal for a professional with office management, facilities management, and client relationship experience. You will ensure that the business centre provides exceptional customer service and a dynamic, productive working environment for both existing tenants and prospective clients. This role offers an exciting opportunity to contribute to the ongoing growth and success of the business centre while having the autonomy to manage day-to-day operations efficiently.

KEY RESPONSIBILITIES

• Day-to-Day Centre Management: Oversee the day-to-day operational needs of the business centre, ensuring high standards of cleanliness, safety, and functionality.
• Client Relationship Management: Act as the main point of contact for clients, ensuring that their needs are met promptly and efficiently. Develop and maintain strong relationships, ensuring customer satisfaction.
• Business Development & Sales: Proactively manage sales opportunities, including office space, virtual offices, coworking spaces, and meeting rooms. Upsell and cross-sell additional services to existing clients.
• Billing & Invoicing: Oversee the monthly billing process, ensure accurate invoicing, and manage debt recovery in coordination with the finance team.
• Compliance & Documentation: Ensure the centre adheres to all Health, Safety, and Security regulations, as well as company policies regarding GDPR and financial compliance.
• Vendor & Supplier Management: Coordinate and manage relationships with external suppliers and contractors, ensuring services are delivered as per the terms of agreements.
• Team and Supplier Management: Manage relationships with tenants, tradespeople, and suppliers, ensuring smooth daily operations and timely service delivery. Oversee the coordination of contractors and service providers to ensure high standards are met across all aspects of the business centre.

We are looking for an enthusiastic and reliable individual who can bring a high level of organisation and customer service excellence to the role. The ideal candidate will possess:

• A strong background in office management or coordination, with the ability to handle multiple administrative tasks effectively.
• A passion for delivering high-quality customer service and improving client satisfaction.
• Strong communication skills, both written and verbal, with an emphasis on relationship-building.
• Confidence and the ability to work independently, with the initiative to proactively identify and address business needs.
• High organisational skills, with attention to detail and the ability to manage and prioritise tasks efficiently.
• Experience using MS Office and CRM systems, with an aptitude for learning new systems as required