JOB DESCRIPTION:

Part time - Patient Service Representative (up to 20 hours)
Part time roles , working remotely!
Mission Statement
We connect patients, providers, and caregivers to the right care, at the right time, in the right place, resulting in exceptional experiences and outcomes for patients and providers
Our vision is to be the partner of choice for healthcare organizations in the delivery of patient access solutions
The Specific behaviors and skills we care about most are Integrity, innovation, Collaboration, Empathy and Excellence.
Summary
RelateCare is rapidly expanding and we are looking for Part time Patient Scheduling Representatives to start in our headquarters in Waterford or Tralee.
We specialise in connecting patients, providers and caregivers ensuring that patients can access the right care at the right time and in the right place. We are a multidisciplinary team of nurses, contact management specialists and technologists who work with leading hospital and health organisations.
Shift pattern:

We require agents who are able to work:

• Every Monday, full shift. More hours assigned throughout the week according to business needs

Lines are open between 12pm-12pm, Monday to Friday

• Receiving inbound calls from patients looking to schedule physician appointments
• Connecting patients, providers and caregivers to the right care, at the right time, in the right place, resulting in an exceptional experience and outcome for patients and providers.
• Verifying and reviewing patient insurance coverage and benefit eligibility
• Resolving patient requests efficiently
• Accurately entering patient data into multiple system