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Part-Time Contact Center Specialist at Alliance Credit Union

Lubbock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

18.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Service, Credit Union Products, ITM Transactions, Inquiry Response, Card Services, Fraud Detection, Dispute Resolution, Chargebacks, Online Account Opening, Loan Information, Transactional Services, Wire Requests, Stop Payments, Account Maintenance, Customer Relationship Management

Industry

Financial Services

Description

Serve the members and staff of Alliance Credit Union with professional and courteous service. Serve as the liaison between the member and the credit union. Provide information on a full range of credit union products and services. Assist members and potential members with their telephone requests, explain services, respond to problems, ITM transactions, respond to Podium inquires and direct phone calls to the appropriate area. Consult and professionally handle member’s daily needs. Open online accounts for current or potential members. Be well versed with card services. Process card orders, blocks, travel notices and daily card reports. Assess early detection of fraud, perform investigations, and complete documentation related to card disputes/chargebacks. Perform and process daily inquiries and reporting for I-Pay Solutions. Process account funding or assist member(s) with payments utilizing Online Payment Portals. Provide account maintenance with IRA’s, share certificates, money markets, and share draft accounts. Provide moderate loan information and assist members with loan requests. Assist with testing new company product rollouts. Assist with transactional services for members at the ITM and teller line with inquiries such as: deposits, withdrawals, money orders, wire requests, stop payment requests, bank checks and other requested services.

Responsibilities

This role involves serving credit union members and staff by providing professional service, acting as a liaison, and offering information on a full range of products and services. Key duties include handling telephone requests, processing ITM transactions, managing card services like disputes and travel notices, and assisting with various account maintenance tasks.