Part-Time Customer Experience Specialist (Leasing/Customer Service) at Cottonwood Residential

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Leasing, Attitude, Creativity, Inquiry Response, Apartment Showing, Quality Assurance, Pricing Knowledge, Event Planning, Social Media Marketing, Organization, Vendor Relationship Management, Innovation, Customer Experience Improvement

Industry

Real Estate

Description

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Reserve Apartments in Charlotte, NC. Apply today! In this role, you will work part-time. A flexible schedule is required and includes weekends and evening hours. As a Customer Experience Specialist you: Put your upbeat attitude, communication skills, and creativity into action. Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office. Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text. Answer all phone calls to the property and take detailed notes and information. Ensure apartments are ready to show daily and for upcoming move-ins. Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents. Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters. Assist in planning community events and social media marketing. Organize package room daily as packages are delivered. Maintain community-related communications and vendor relationships. Begin to kick-start your career with room to grow into future management positions. Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last!

Responsibilities

The specialist will be responsible for assisting residents and prospective residents by providing excellent customer service, answering inquiries via phone, email, and text, and ensuring apartments are ready for showings and move-ins. Key duties also include maintaining community standards, understanding pricing, assisting with events, and managing package deliveries.